About TSA Group Telemarketing company in Perth, Australia
Were Australias leading specialists in CX consultancy and services.
And as an extension of your business we help you grow revenue improve customer experience and reduce costs.
We do this by combining the most energetic and confident culture in the industry with the most sophisticated CX solutions available anywhere in the world.
By making the customer experience more personalised and more human. By giving customers more control over what help they need when. By giving the brands we work for a voice that reflects who they are.
Were a purpose driven business and our mission is clear. We endeavour to create experiences that people love by revolutionising the way they connect and communicate with brands.
Were not afraid to be ambitious. We want to be the worlds leading partner for businesses in delivering truly Australian customer experiences. This means easy friendly and honest communication.
How are we going to do that you ask? Were combining the most sophisticated customer experience technology on earth with a team of experts who know exactly how to help brands do amazing things for their customers.
Weve built a network of high quality CX centres across Australia and the Philippines housing a talent pool of almost 3000 team members. Our solution is a hybrid of onshore and offshore that gives you the right blend of speed to market price and capability with a dedicated Australian management team responsible for the setup and execution.
Our Australian operations provide your customers with a familiar and authentic voice on the end of the phone and a level of business resilience that only comes from operating in Australia. Our people live here theyre customers of the brands they represent and they understand the local market and the Australian way of life.
Our Philippines operations provide a highly reliable and available low cost alternative for your high-volume transactional activities. Through our unique Aussie embedment programs our Philippines team members deliver an authentic and tailored customer experience that is unmatched in the market.
Our Australian operations provide your customers with a familiar and authentic voice on the end of the phone and a level of business resilience that only comes from operating in Australia. Our people live here theyre customers of the brands they represent and they understand the local market and the Australian way of life.
Our Philippines operations provide a highly reliable and available low cost alternative for your high-volume transactional activities. Through our unique Aussie embedment programs our Philippines team members deliver an authentic and tailored customer experience that is unmatched in the market.
With a small team of door-to-door sales representatives
in Perth Western Australia
with contact centres in Adelaide Brisbane and Melbourne
in the Philippines offering our clients SmartShoring capability
Becoming an accredited AWS Consulting Partner.
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CEO
Chief Financial Officer
Group Executive People amp; Corporate Affairs
Group Executive New Business
Group Executive Technology
Group Executive Strategy amp; Innovation
Group Executive Operations
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