Inbound Call Answering for Security Solutions Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
We are a security solutions integration business, so we establish, labor, and maintain big security infrastructure projects. Some of our clients include retail, corporate createings, and correctional facilities. We have a team of security establishation and labor technicians that labor those locations, and my role is ruler of sales and account director.
Desired goal
What challenge were you trying to address with Turn Key Receptionist?
Our organisation receives a big number of requests from existing clients and possible clients that come in through our phone touch. Being a growing business, we don’t have a full-time receptionist or administration-based employee due to the cost, so we determined to work with turnkey to prepare a phone replying and interaction taking labor for our clients.
Provided solution
What particular tasks were responsible for?
For the most part, their team focuses on handling any inbound calls that come into our labor. On occasion, we have also used their labors to run outbound calls as well.
Sometimes we have requirements for true client touchs, or we are running a furtherance and trying to extend a particular sector or activity, and they have been able to help us make touch with specific lists that we give them.
Was there a dedicated team?
We work with almost six nation from their team on a customary basis. That number changes throughout the week depending on our needs, but it stays almost that number. Our members are in close touch with them and know their teammates by name.
How did you come to work with Turn Key Receptionist?
Originally, we came athwart the proprietor on LinkedIn through a reciprocal junction in the IT activity. She is incredibly passionate almost her business, and I was very impressed with their capabilities.
What are you approach expents (if diclosed)?
We mean almost $4,000 a year with Turn Key Receptionist, so we’ve spent almost $8,000 in total.
What is the terminal result of working with ?
Our work unitedly leading began almost May 2018, and we have continued to work with them ever since.
Results accomplishd
Are there any measureable or plum results?
Our business has grown exponentially in the last few years, and the size of calls has increased in adaptation with that. They have taken that almost tenfold increase in stride, managing close to 10 calls a day for our team.
Clients have also prepared good feedback on the way they reply the calls and the professionalism with which they feel a difference of situations. We’ve worked with their team to educe a mode that portrays an intimate junction with our business, and they have done an surpassing job of maintaining that.
How did Turn Key Receptionist accomplish from a project treatment standpoint?
Their main point of touch for us is Cassie (Account Manager), who does a big job of handling priorities and responding to our requests right away. I can say with excellent trust that if there’s an item that needs to be responded to that day, she will get it resolved. Their team as a total does a big job of looking behind us and making sure the engagement continues to go well.
What is (from your point of view) the key factor to pay observation while intercourse with ?
If I had to pinpoint one thing, it would be their interaction. Their prioritization of maintaining a clear and open knowledge veritably stands out. It’s made the engagement marvelous from our end.
What aspects of their work would you like to get improved?
No, to be honorable with you, they are a nice part of our business, and our teams thoroughly esteem each other.
Do you have any advice for possible clients?
Know your core business requirements so that you can adjoin what you are trying to accomplish at the commencement of your engagement. Coming well-armed with information almost how you want the relationship to work will help them to prepare you with a better labor overall.