Some details
Genesys is a leader for omnichannel customer experience &, contact center solutions, trusted by 10000+ companies in over 100 countries.
Challenge:
Genesys needed to enhance the existing technical solution with new features while improving overall performance and adding the possibility to scale in the future.
Solution:
- Developed Java backend cloud application that operates with huge agents data
in real-time.- Applications were covered by automation tests: functional, integration and API.
