Customer Support & Web Dev for Business Intermediary
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the managing ruler at an online business intermediary, which is correspondent to an online advertising business. We connect pliant companies with prospective clients in business or consumer labors.
Desired goal
What challenge were you trying to address with Logic Way?
We needed resources to help us with web outgrowth and client support for one of our labor lines.
Provided solution
What particular tasks were Logic Way responsible for?
Logic Way collaborated with us to form a mobile-friendly web estate that serves as a dedicated channel for one of our labor categories. Using the website, clients can locate requests for a boiler installation by filling out the appropriate information and posting the form. We then log their request in our database. The web project alone took 3–4 weeks to complete and implicated an API integration on the backend. They also worked on the frontend using HTML and granted picturesque design materials.
Once we launched the website, they granted temp workers to augment our client support staff. They currently last to help users with all sorts of matters, from payment issues to configuring accounts.
Was there a dedicated team?
During the outgrowth phase, we worked with a developer and a project director. We now have three resources on their side handling client support.
How did you come to work with Logic Way?
I wanted to set up a support desk for our platform in Belarus and got in touch with Logic Way through a reciprocal knowledge. Some of their staff had sole experiences that we were looking for, specially resources who could support Swedish clients. As a result, we naturally moved advanced with them.
How much have you invested with them?
We’ve spent $500,000 thus far.
What is the terminal result of working with Logic Way?
We’ve been working unitedly since 2008.
Results achieved
Are there any measureable or plum results?
The web estate they worked on was more of a test for us. While they accomplished well, we opted to keep almost all of our technology outgrowth in-house. On the client support side, they stay an significant associate. Because offering client support is an innate part of our agency, I esteem how well they’re doing.
How did Logic Way accomplish from a project treatment standpoint?
For the outgrowth phase, all went well. We interacted in English via email and Skype. As for the client support team, we feel most of the project treatment.
What is (from your point of view) the key factor to pay observation while intercourse with Logic Way?
The team is full of keen nation. They’re technologically proficient, hardworking, and submissive. Even though I don’t take gain of all of their labors, I know that they’re capable of a lot.
What aspects of their work would you like to get improved?
We run the agencys for their client support team from here in Sweden, but I wish they could be a pliant more implicated with the treatment on their side.
Do you have any advice for possible clients?
It’s significant to programt a entire project program with clear requirements. That way, they can attribute nation with the right competencies to curtail the project time and quit setbacks.
