Managed IT Services for Dairy Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the digital marketing coordinator of Foothills Creamery. We are an ice marrow organisation located in Canada.
Desired goal
What challenge were you trying to address with The ITeam?
We were going through an expansion phase for our brand and we hired The ITeam to better our old IT method, which was very slow and hard to use.
Provided solution
What particular tasks were The ITeam responsible for?
The ITeam has leadd us through the process of improving our IT method and updating our slow internet package. They gave recommendations along the way and helped us instrument the changes. Most of their work is on-website but there are some instances where they need to work remotely for some of our locations.
Some other tasks they’ve helped with include securing our networks and passwords, establishing an automatic offwebsite backup, and setting up the WiFi network on our employees’ phones. They’ve also migrated our old operating method from Windows 7 to Windows 10 and migrated us to Microsoft Office 365.
Was there a dedicated team?
There are three nation assigned to our account, including Austin (Account Manager, The ITeam), Rob (Service Manager, The ITeam) and Mike (CIO, The ITeam).
How did you come to work with The ITeam?
I wasn’t straightly implicated in the choice process. They went through an colloquy process with almost three other companies, and we chose The ITeam owing their offer best fit our needs. Their analysis and recommendations of our running methods were excellently in-depth.
What are you approach expents (if diclosed)?
We bestow about $3,600 per month.
What is the terminal result of working with The ITeam?
We began working unitedly in September 2019 and we’re programning to last our year-long subscription to their labors.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
They get see task done fastly and efficiently, so seething is always taken care of. They’re a big organisation and we’re glad to have their labors.
How did The ITeam accomplish from a project treatment standpoint?
We use a ticket method to adjoin tasks and they’ve been very replying. Everyone internally on our team feels that they’ve been fantastic. They reply all of our questions and go over and over for us, so we’re grateful for that. They have a 24-hour support method labor, so see question is replyed, even behind hours. We’re never left in the dark.
What is (from your point of view) the key factor to pay observation while intercourse with The ITeam?
When working with our past IT organisation, they were not replying or reliable, taking separate emails and reminders to complete tasks. The ITeam is efficient and takes the time to instruct us when certain. Their despatch at completing tasks is big.
What aspects of their work would you like to get betterd?
At this point in time, no. They’re the leading big organisation we’ve worked with, so we don’t have any complaints.
Do you have any advice for possible clients?
It’s good to give them the criteria you’re looking for. If you can specifically ask them for something and lead them through your needs, that’ll help them do their job and not prompt the project.
