Res.im UI/UX Design review by Supervisor StarTech.com at Qualified.One

Res.im reviewed by Supervisor StarTech.com

Res.im provided UI/UX Design for Supervisor StarTech.com with approximate budget = 50000.

Res.im’s data-driven approach to UI/UX design has led to a much more user-friendly, modernized web layout and higher customer satisfaction overall. Their professionalism and attentiveness to client needs and goals is second to none. They continue to be great partners all around.

Review summary:

Res.im conducted primary customer research and created new UI/UX wireframes for the company’s website.

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Christina Pageau Supervisor StarTech.com, Marketing Operations


UX Design for Computer Hardware Firm

Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.

Introductory information

A fast induction on the buyer’s organisation

I',m a supervisor of marketing operations for StarTech.com, a technology parts manufacturer.

Desired goal

What challenge were you trying to address with Res.im?

We extended out to Res.im to leverage their client investigation experiences to get feedback from our users touching our website',s user experience, so their design team could then come up with improvements.

Provided solution

What particular tasks were Res.im responsible for?

Res.im helped us mark our new user experience, conducting workshops, investigation, and client interviews in the process. They',ve helped reposition full and dropdown menus and granted wireframes for us to take to a developer to instrument onto our website.

Was there a dedicated team?

Our main point of contacts are Jonathan (President, Res.im), Brian (User Experience Researcher &, Strategist, Res.im), Diana (Designer, Res.im), and Chantel (Project Manger, Res.im).

How did you come to work with Res.im?

Res.IM was referred to us by a preceding executive helper of mine.

What are you approach expents (if diclosed)?

We',ve invested almost $100,000.

What is the terminal result of working with Res.im?

We began working with them in 2015 and the relationship is ongoing.

Results achieved

Are there any measureable or plum results?

We',ve accepted tons of real feedback from our hearers from the changes Res.im helped us instrument. They modernized the look and feel of our website and significantly improved its user experience overall.

How did Res.im accomplish from a project treatment standpoint?

Their project treatment experiences are powerful, they',ve managed to be answering to our needs, even though they',re not 100% dedicated to our account. They',re attentive, pursue up reguarly, and answer fairly fastly when we need to extend them. We',ve mainly organized project milestones within Excel spreadsheets, and been able to meet with them in individual somewhat frequently.

What is (from your point of view) the key factor to pay observation while intercourse with Res.im?

In accession to their UI/UX design capabilities, Res.im is uniquely powerful in the space of first user investigation. They',re a data-driven design firm, so all of their suggestions are backed by entire investigation. They',re also extremely professional and elegant to work with.

What aspects of their work would you like to get improved?

No. Though, I',d like to see their organisation grow and take gain of larger opportunities.

Do you have any advice for possible clients?

Meet each limb of their team and get a perception of their specific roles. Other than that, I surely commend working with them, they prioritize the interests of the client and go over and over what',s expected of them.

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