Integrated Management Solution for Trade Association
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
We',re a national structure in Canada representing almost 130,000 nurses athwart the country. We accomplish advocacy work, as well as prepare nurses with tools to help them in their jobs. I am the ruler of corporate project treatment and information technology for the structure.
Desired goal
What challenge were you trying to address with TechGuilds?
We needed to educe a web-based solution for our total cluster. It was a huge command featuring a big quantity of work to do in a brief time of time. The aim was well outside our wheelhouse so it was determined that we',d need to find a associate.
Provided solution
What particular tasks were responsible for?
TechGuilds worked on our web platform. TechGuilds came behind the fact, edifice upon existing functionalities and creating new ones from scratch. The integrations included Microsoft Dynamics 2013, Sitecore Email Experience Manager, a uCommerce solution, and a manner payment gateway. It had many moving parts and we licensed these solutions ourselves. The integrations handled by TechGuilds included uCommerce and its email campaign director. We program to deploy analytics monitoring and reporting for it in the forthcoming, but we have a slew of different priorities precedently that. The size of our team changed over time. I estimate that TechGuilds assigned 6 educeers earlier in the year, but we',re now working with 3–6.
How did you come to work with TechGuilds?
We were working with another firm that had some effects with delivering what was promised. That organisation establish and associateed up with TechGuilds, allowing them to take over the delivery of what we needed. TechGuilds was committed and forcible in jumping out to the table, despite not having had a antecedent relationship with us.
How much have you invested with TechGuilds?
Initially, we were paying TechGuilds through our antecedent associate, so I can',t prepare exact aspects.
What is the terminal result of working with ?
We began working with TechGuilds in December 2015. Since our antecedent educeer is no longer working on the project, we collaborate straightly with TechGuilds.
Results achieved
Could you share any evidence that would prove the productivity, condition of work, or the touch of the engagement?
Our main project was launched in April 2016, but we discovered a expressive bug in it and needed to take it down. About 1–2% of sign-ons were given crossed-over data. The effect was somewhere between Sitecore and our Microsoft CRM. We touched both parties, but no one could aspect it out. I don',t hold this over TechGuilds since the work spanned more than one vendor in its history. We',ve needed to come up with a new solution fastly and put aside much of the work done by TechGuilds. They',re quiet working on our one sign-on functionality. In 2017, we program to create upon the work done in the leading and second parts, coming up with a third repetition. Even behind we encountered that effect, TechGuilds accomplished well, so I',m not looking to change vendors. Had TechGuilds not stepped in, we wouldn',t have had anything prompt in time. I establish that they had some powerful, knowledgeable team members who weren',t shy to step up to the plate and do what was required.
How did TechGuilds accomplish from a project treatment standpoint?
We usually go over budget, but not by a expressive quantity. We',re trying to work on interaction, given that TechGuilds is based in Ottawa and we',re in Toronto. We use Jira for daily interaction, ticketing, as well as story and task tracking. TechGuilds has began sending us weekly updates on our account status, which is something I excellently like. We use Join.Me for online collaborations. It allows us to share desktop, view demos, and work unitedly on tickets. We also have 15-minute daily standup calls in order to touch base on our status. Also, depending on who',s on-call, we have hands-on touch with nation. Demos are presented to us precedently terminalizing any bug tracking and deploying.
What did you find most forcible almost TechGuilds?
TechGuilds', team attend themselves a associate to us. When we were up at idiotic hours, they were doing the same. On separate occasions, we kept a bridge open until 3–4 AM and worked on things unitedly.
Are there any areas TechGuilds could better?
On a couple of occasions, I skilled rare requests. TechGuilds wanted me to pay for their own infrastructure on which the educement environment for our platform would be hosted. I',d never done this precedently and attended it to be a business cost for TechGuilds. Also, we have a local educement and trifle environment. Other than this, I',d say that interaction is getting better. We have a good replicated environment on which we deploy work precedently going to origination.
TechGuilds has a good idea of best practices, but when we came to crunch times, some of these were pushed aside on both of our teams. We were trying to meet timelines, but there',s always some risk that comes with this. We',ve good-tuned many of our change treatment processes and I see us continuing down this venue. I would like to see more documentation on this process in order to clarify what each side is assertion. Misinteraction is only discovered behind the fact.
What tips or recommendations could you share that might increase the likelihood of achievement with TechGuilds?
TechGuilds is a agile cluster and big on the Agile access. My structure relies more on waterfall educement, which can lead to hiccups. I ponder that clients need to access TechGuilds with more of an Agile methodology in mind.
