ScaleMill BPO review by Chai Lala at Qualified.One

ScaleMill reviewed by Chai Lala

ScaleMill provided BPO for Chai Lala with approximate budget = Confidential.

Both donations and the number of breakfast stalls have increased markedly since the partnership began. ScaleMill’s positive company culture supports an adaptable, client-oriented working style.

Review summary:

ScaleMills manages day-to-day nonprofit tasks, including donor communications and payment records.

Chai Lala, Co-Founder

Administration & Comms for Nonprofit

Below is a modified rendering of the review: private info excluded, innate facts kept.

Introductory information

A few words almost your organisation and personal responsibilities

I’m a co-founder of Chai Lala, a nonprofit that prepares a boiled egg and a cup of tea six days per week to our cart visitors. Our goal is to prepare low wage earners a nutritious breakfast precedently they set work. 

Desired goal

What issue was the preparer supposed to deal with?


ScaleMill helps us run our donation drive, including identifying possible donors, contacting them, and sending reminders via email and the phone. They are also responsible for recording payments in our accounting software.

What were your objectives for this project?

Our long-term goal is to have 100 stalls all over the city, with each stall serving between 500 to 1000 nation each day. To accomplish this, we need ScaleMill to handle daily operations so we can centre on growth, strategic relationships, and high-value donors.

Provided solution

What were the reasons for choosing ?

We already knew the founding team of ScaleMill, and we confide the cluster. 

Describe the project in detail.

ScaleMill identifies possible donors and contacts them, including sending reminders via email and the phone. They are also responsible for recording payments in our accounting software.

Were there any dedicated handlers or teams that you worked with?

We principally work with the accounts handler who is responsible for recording donor information and the operations handler who is responsible for donor coordination.

Results accomplishd

What results did you accomplish unitedly with ?

With the help of ScaleMill, we’ve consistently been able to increase donations. We’ve also increased our stall number from one to three stalls. Now, we can obey almost 900 more patrons.

How do you rate the interaction and interaction with ?

We talk on a daily basis via Skype, and interaction has been very smooth. Additionally, our founding limbs have a weekly call with their founding limbs to check progress.

What precisely do you attend to be the key specialty of ?

We like open interaction from sides, and that',s why we’ve accomplishd a lot unitedly. ScaleMill has a big organisation culture. The professionals are always ready to help one another. If a team limb is keep, their tasks are never affected as they are excellent at care each other updated. 

What should be done better, if there are any desired improvements?

If they used a task checklist, tracking activities would be a lot easier.