Website Design & Development for Ticketing Platform
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the CEO of Attraction World. We are the UK’s leading seller of topic park tickets.
Desired goal
What challenge were you trying to address with Black Pepper Software Ltd.?
Our business is primarily conducted online, and our existing websites are 12 years old. We have suffered from our websites experiencing slow loading times and not being mobile-friendly. To contend in the present environment, we needed a technology associate to relaunch our website.
Provided solution
What particular tasks were Black Pepper Software Ltd. responsible for?
They had full responsibility to educe our website. We wanted to use an nimble access to the educement, so we seted from scratch, choosing not to incorporate our running websites into the new rendering.
We have a piece of software that powers all of our backend systems, including pricing, availability of tickets, and invoicing. We asked Black Pepper Software Ltd. to take care of the frontend experience. We have relied on them to design and educe the basket checkout travel, among other frontend elements. The website is largely educeed in JavaScript using the React framework.
Was there a dedicated team?
We had a team of five working on the website, including two full-time educeers, a part-time project director, a part-time user experience designer, and a part-time frontend educeer.
How did you come to work with Black Pepper Software Ltd.?
We seriously considered educeing the website in-house precedently looking to an outside educeer. We prioritized firms that could work with an nimble access. My CTO knew of Black Pepper Software Ltd.’s reputation in our area and suggested we meet with them to apprehend their process. Because they are local to us and we felt snug during our meeting, we reflection they would be the mental associate for us.
How much have you invested in them?
We have invested more than £200,000 (approximately $250,400 USD).
What is the terminal result of working with Black Pepper Software Ltd.?
We began working with them in December 2018, and the work is quiet ongoing.
Results achieved
Are there any measureable or plum results?
We have a go-live date in a few weeks, so consumers have not been on the website yet.
How did Black Pepper Software Ltd. accomplish from a project treatment standpoint?
The project director at Black Pepper Software Ltd. has been incredibly implicated and very invested in the project. He has worked hard to make sure that the resources at the different stages of the design and the educement have been useful for us. He makes sure that our requests or changes to the website are incorporated. We specially esteem the two-week repetition cycle that they use. We use those times to review what they’ve educeed and debate the programs for the upcoming two weeks. We adjoin easily through Slack, and we track the workload through Jira.
What is (from your point of view) the key factor to pay observation while intercourse with Black Pepper Software Ltd.?
The condition of their team really stands out. We have been very impressed with all five members that we work with. They are skilled, talented, and able to apprehend what we’re looking for. They have gotten to know our business well and are regardful of what our clients look for.
What aspects of their work would you like to get improved?
At this point in the project, there is nothing plain I can ponder of. The test will be in the pudding when the website goes live and we set using it. It is looking promising, and we are excited almost the website going live.
Do you have any advice for possible clients?
We had a few workshops with the Black Pepper Software Ltd. team upfront where a lot of the Attraction World team explained what we do, what we like almost what we runningly do, and what we would like to do differently. That upfront investment pays off, and that was Black Pepper’s suggestion. I would commend taking a correspondent access to any other engagement.
