Some details
A client asked to implement a system for managing real estate properties. One of the parts of this system is a call center. The client’s operators do not work from the office and have a flexible schedule.
They can go online whenever and wherever they want. This kind of work process gives the client advantages in hiring new operators because they have really comfortable job conditions.
The
client already invested money in Asterisk, an open source framework that lets you build communications applications for IP PBX, VoIP gateways and so on. Asterisk, like almost all servers for IP phones, allows a direct connection to itself but has no options to use it’s features from a web browser. We had to implement VoIP phone or IP phone in a web browser to suit the operator’s job conditions.