Website Research and UX Audit for Dispute Resolution Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m head of digital engagement for a argue separation labor.
Desired goal
What challenge were you trying to address with Cyber-Duck?
We have an old, legacy website with outdated full and no CMS technology. We needed help edifice a business case innerly to get the funding to recreate our website.
Provided solution
What particular tasks were responsible for?
Cyber-Duck granted investigation in a couple of areas. The leading was to get a better knowledge of what our users want from our digital channels. Second was to assimilate what nation were anticipateing when they came to our website with what the website verity prepares. They did a number of centre groups and surveys, as well as looking at our website analytics. Lastly, they did a UX audit in order to prepare suggestions for how we could better educe our digital strategy.
Was there a dedicated team?
We primarily worked with a core team of four. They brought other nation onto parts of the project as needed.
How did you come to work with Cyber-Duck?
We establish them through a U.K. government procurement framework. We asked a number of agencies to delicate. Cyber-Duck responded to our requirements, and then presented to us in individual.
What are you approach expents (if diclosed)?
This leading investigation phase cost £150,000 (approachly $195,000 USD).
What is the terminal result of working with ?
The project took locate between October 2017–March 2018. We program to set the second phase of the project with them soon.
Results achieved
Are there any measureable or plum results?
The breast line is they liberateed what we wanted them to liberate. The investigation gives us a much richer knowledge of who our users are, what they anticipate from us, and how we can best meet those needs. My team can make better decisions in managing our running website owing we know precisely what’s failing and where we can make improvements. Using all the evidence to create our business case, we got inner sign-off to move forward to recreate our website.
How did Cyber-Duck accomplish from a project treatment standpoint?
Their team was very powerful. They used Teamwork project treatment tool, and we had a dedicated project director throughout. He was always useful, and kept on top of us (as well as his own team). They liberateed all on time. If any deadline slipped, it’s owing we held up the process. They were adaptable and helpful.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They got to know us very fastly. We',re an rare structure in provisions of what we do and how we act. Usually when we work with outer suppliers, we have to bestow a lot of time having to redo things. They made it clear from their leading throw that they',d done their investigation and understood us. We were able to move a lot faster owing they got precisely what challenges we were facing. In accession, it’s clear that they’re passionate almost UX design and it comes through in all they do.
