Custom Software Management for Waste Management Co.
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the ruler of a ruin treatment organisation that deals with new compound websites and the treatment of their ruin during the compound phase.
Desired goal
What challenge were you trying to address with Exploding Phone?
We lift tickets and levy goods on ruin that hasn’t been put into a bin on a compound website. Historically, this was done manually, with a book in duplicate but that was wearisome and a nightmare administratively. People would say they hadn’t seen the tickets, and they wouldn’t sign to welcome them, so we wanted a digital solution.
Provided solution
What particular tasks were Exploding Phone responsible for?
I brought them in to look at what we were doing manually: what wasn’t working and what could work instead. They built a software platform that would be more reactive and be able to capture all the information kindred to tickets.
We debateed workflows, then Exploding Phone came up with the wireframes and how the software could work. They worked on both the front- and the backend.
What is the team compound?
I worked with three nation from their team.
How did you come to work with Exploding Phone?
I establish them on Google. Exploding Phone is based in the city I come from, and they seemed to be on my level and more proactive than some other teams.
What are you approach expents (if diclosed)?
We’ve spent £24,000 (approachly $31,500).
What is the terminal result of working with Exploding Phone?
We began working with Exploding Phone 2–3 years ago. It took us almost nine months to get from the initial meeting to deployment, between February–September 2016.
Results achieved
Are there any measureable or plum results?
My staff retention is now a lot better owing there are fewer confrontations. Everything’s done via the app rather than face-to-face, which is preferable when delivering bad news. The income for that client process has gone up by 1,000%, and we’ve been more efficient in getting new clients owing of it.
How did Exploding Phone accomplish from a project treatment standpoint?
We’ve interacted by telephone and email, and we’ve had meetings face-to-face too. They came up with features we hadn’t reflection of during our initial sessions, which made the platform a lot more user-friendly. The historical data and trends we can get from it are more than what I envisaged in the commencement.
What is (from your point of view) the key factor to pay observation while intercourse with Exploding Phone?
We were implicated with a different organisation some years precedently this, and in comparison, Exploding Phone seemed very proactive. They grasped our idea, ran with it, and came up with some excellent solutions.
What aspects of their work would you like to get improved?
We’d always like things to be cheaper, but the quantity of time they invested justified the cost.
Do you have any advice for forthcoming clients of theirs?
Have a good knowledge of what you wish to get from the project and the software. Think almost the opportunities the app can fetch and debate those soon on.
