Some details
The College and its challenge
On a daily basis, Bedford College manages the records of over 40,000 students, which they have gathered by manually entering information such as personal details and enrolled courses into the Tribal EBS student record system. Having recently taken the decision to use the Radius CRM to help with their marketing and enrolment processes they needed to be able to synchronise the records between
the two systems in order, not only to avoid having to enter everything twice but also to ensure that both systems are kept fully up-to-date with minimal human intervention.As there was no off-the-shelf solution to this problem they asked HeadChannel to help with the integration of the two systems, enabling them to maintain and support regularly automated synchronisation.
Success story
The college is now able to track with far greater accuracy the levels of interest and subsequent enrolment, fees paid and unpaid and the popularity of the various courses without having to worry about keeping the student records system updated as this is now handled automatically in the background. Following the implementation of this system, Bedford College is now considering growing the application and automating other processes such as SMS messaging.
