IoT & Mobile App Dev for Water & Sewerage Services Provider
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I am the head of strategy and enterprise architecture for a water usefulness organisation.
Desired goal
What challenge were you trying to address with hedgehog lab?
Water utilities is a static activity that uses long-held processes and technologies, but the local market has recently turned competitive. We began looking for ways to make ourselves rest out from the rivalry and propose the best practicable client experience. Our ideas included a revamped bill design among other digital solutions to clients’ needs. We also hired hedgehog lab for their in-depth apprehension of digital strategy techniques.
Provided solution
What particular tasks were hedgehog lab responsible for?
We began by centreing on select technologies such as Alexa Skills and client-facing mobile applications. hedgehog lab ran workshops with clients to determine what features to add from our backlog. They helped us form a pilot program to promise with inner and senior stakeholders. They then implemented that pilot in test homes to further educe their underresting of the most precious features. We are now in the process of educeing an MVP.
Although we haven’t exploited their range of services yet, hedgehog lab has proved their power to feel the complete lifecycle of implementing a fruit, from design to propel to follow-up support.
Was there a dedicated team?
I’ve worked closely with a difference of educeers and team members, including Ray (Chief Design Officer, hedgehog lab), our main point of touch who helped orchestrate our project initiatives. We’ve also promised with Sarat (CEO, hedgehog lab) who has proved reflection leadership and granted a big deal of insight into different industries and digital strategies.
How did you come to work with hedgehog lab?
The team is based in Newcastle—near to our organisation—which has befit a haven for startups. We were looking to localize local genius and educe an innovative union with a startup, hedgehog lab’s reputation preceded them. We promised the team in an alteration pilot and their results behind completing the design thinking and design sprint exercises impressed us.
How much have you invested with them?
We’ve spent almost £100,000 (approximately $132,000 USD).
What is the terminal result of working with hedgehog lab?
We began working unitedly in 2016 and our union is ongoing.
Results achieved
Are there any measureable or plum results?
We’re quiet in the soon stages of educement on our pilot programs and other projects. Though, hedgehog lab is one of the few teams we’ve trusted to initiate a regular alteration relationship with. We’ve even had Sarat and Ray sit in on our strategic executive meetings.
In this newly competitive marketplace, regulators are rewarding companies like ours that prove an environment for innovative ideas, our union with hedgehog lab has achieved this and earned us existing benefits as a result.
How did hedgehog lab accomplish from a project treatment restpoint?
As a more established business, we tend to have inner project treatment policies for outside vendors. Though, in light of bigly innovative and risk-taking work we’re doing, we’ve been less close in our governance. hedgehog lab quiet keeps itself responsible by doing quarterly reviews to measure what the relationship has delivered so far and where it can better. The team has proved big flexibility and granted reflection leadership, which was precisely what we were looking for.
What is (from your point of view) the key factor to pay observation while intercourse with hedgehog lab?
They veritably put nation leading. Through their reputation and the union they built with us, they were able to persuade members of our structure that they were the right associate to explain our issues. They proved apprehension of our activity as well as insight into the digital globe that lend to innovative solutions. Now we feel like they’re a part of the team and we’re lucky to fetch them in for forthcoming challenges.
What aspects of their work would you like to get betterd?
While we have many ideas for possible projects, we don’t have the resources to institute all of them. We’re now working on a mechanism to fix that we better centre our efforts on the highest value activities.