About Household Branding company in London, United Kingdom
Founded in 2004 we partner clients from across the globe – working out of our studio in London and Los Angeles. We are a culturally-curious team with a real world view providing deep insight and strategy to clients brand positioning innovation amp; new revenue model ideation and brand experience design – blending physical and digitally-connected journeys.
Were proud of our client list which includes Amazon Christian Louboutin Dunhill Hamp;M Hammerson (REIT/shopping centres and mixed-use on LSE/FTSE 250) Harrods Hilton Worldwide MSD Capital (private investment) The National Gallery London PPHE Hotel Group Primark Tesco Starbucks Soho House amp; Co.
Each of these clients is progressive category-defining and serious about playing a significant active role in their customers lives. We believe customers are catalysts for innovation because of the increasing demands they make on the brands they choose. Our focus is on creating memorable and transformative experiences for them and for the brands they love.
By understanding new customer behaviours and the experience landscape we help brands re-shape their customer journey experience to ensure they are fit for the future re-imagining through innovation and design the potential of both physical and digital touchpoints for brands retailers and hospitality operators who want to re-orientate and transform their business models.
In 2013 we were chosen from a global search to partner Amazon on developing their first physical retail experiences bringing the earths most customer-centric and largest online brand into the real world.
In 2016 we launched our digital real-time customer research tool emotiveye™ to go deeper into understanding customer needs pairing these insights with our knowledge of global trend insight to proof point our design of world-class engaging experiences.
In 2018 we were assigned the Inventor Patent alongside Amazon for the Treasure Truck and were Winners at the Transform Awards North America.
After many years working in the USA in 2019 we moved our Los Angeles studio taking space in Mother LA.
We are specialists in designing transformational customer experiences.
We create customer and guest journey experiences through environments communications services new products and people. We design and project manage through to delivery.
Areas of specialism:
We set clear direction for brands and customer experiences that drive growth
Areas of specialism:
We uncover and identify rich insights and opportunities
Areas of specialism:
We design brands with purpose from narrative and naming through identity and across all touchpoints
Areas of specialism:
Household is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone.
