Some details
Ten Group are global concierge company that listed on AIM at the end of 2017. They provide concierge services for millions of customers of some of the world’s most prestigious financial institutions.
Their members already had access to lifestyle managers 24/7 who could assist them with travel, dining and entertainment requests by telephone, SMS and email, but in 2014 Ten saw the need for an online service that would
enhance the offering to their members and to help them expand their business into new areas.Ten initially asked us to work with them on their digital strategy, helping with product selection and design. We assisted them in selecting a travel tech provider who could deliver the components they needed for this challenging part of the project. We were then asked to develop, deploy and support the portal system itself, providing the shop window for Ten’s customers and allowing members to transact online for these complex services.
The service is entirely cloud-native, using all of the facilities of Amazon Web Services to provide global scale, and we assist Ten with the management and 24/7 support of systems deployed currently in Europe, Asia and the USA.
You can see the public components of the system at their site, although of course most of the system is behind a login.
