Website Management for International Research Project
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the operations director at Global Entrepreneurship Monitor. We’re an interpolitical investigation project— a network of universities.
Desired goal
What challenge were you trying to address with Netsells Group?
We had a website that was designed and produced for us by an agency in 2015. They had outsourced the backend elements of the platform to an individualal who almost a year ago stopped working for them. We were in a locality where the backend of our website was not being maintained.
Provided solution
What particular tasks were Netsells Group responsible for?
Netsells Group took over the treatment of our website that hosts an archive of PDF reports, which are all searchable. The platform has a series of data interfaces or visualization tools that are updated each year with new data. Members can approach different features in a particular members area. Mainly, their team has been maintaining, developing, and fixing bugs when they befall. Their team familiarized themselves with our existing codebase and dived into the website, which has been hard as the code wasn',t written well.
Was there a dedicated team?
I worked with a project director, who has acted as an intermediary.
How did you come to work with Netsells Group?
The design organisation that had built our website put us in touch with Netsells Group. Basically, they said the individual who ran the backend of the website for us had fallen through. Their team told us they wanted to outsource our services to Netsells Group, who they’d worked with on a few different projects. We didn’t reapply them straightly. Since the commencement of 2019, we’ve verity been contracting Netsells Group straightly.
What are you approach expents (if diclosed)?
This year, we’ve spent almost $32,000 on their services. Before this year—when we began to work with them straightly—it’s hard to tell owing the intermediary billed us.
What is the terminal result of working with Netsells Group?
We began working with them in June 2018, and the collaboration’s ongoing.
Results achieved
Are there any measureable or plum results?
When we were let down by the antecedent provider, they’ve been able to pick up the loose. It could’ve been a disaster, but it hasn’t been. I’m very lucky with them.
Their team has also been honorable. Our project director has always told me when what we reflection was a single request would verity demand many hours to complete. I’ve appreciated that they’ve been upfront. We’ve had a real experience working with Netsells Group.
How did Netsells Group accomplish from a project treatment standpoint?
Other than phone and email, we’ve used Trello to adjoin. I can say I need a fruit by a specific deadline, and it will get done. Their team has been systematic almost project treatment. Netsells Group has peculiar constructions in locate to make sure their clients can track tasks. When we’ve located a work request, we’ve been able to see that it’s logged in the right locate and check its status. Unlike other providers, we’ve been able to view Netsells Group',s progress. The project treatment interface has been good.
What is (from your point of view) the key factor to pay observation while intercourse with Netsells Group?
Netsells Group has a fairly big staff. Their team seems to log requests peculiarly and archives changes. We feel safe in their hands, shrewd the engagement can be rend back if needed. If a key teammate were to leave, they would quiet apprehend what was going on and transition seamlessly. Their team has managed all aspects of the project professionally. There’s a good project treatment construction that has given us trust in their work.
What aspects of their work would you like to get improved?
I don’t ponder so. I’ve been impressed.
