About Nexus IP Limited IT Services company in London, United Kingdom
Terms and Conditions for the Sale of a Telephone System
Terms and Conditions for the Maintenance of a Telephone System
Hardware extended warranty on system handsets and peripheral devices as agreed – excluding analogue handsets music-on-hold 3rd party voicemails and cabling
Remote fault identification and resolve + Carrier/VoIP VPN liaison*
Labour for on-site repairs/carrier/VoIP VPN fault liaison*
Periodic system inspection and routine maintenance completed in working hours – either remotely or on site as agreed in the contract
* For FREE carrier/VoIP VPN liaison on-site traffic must continue to be routed via a Nexus IP business partner where we have a direct support relationship and not be routed via another supplier. This facilitates a relationship with the wholesale carrier who is routing your traffic that allows us to resolve issues expediently and reduces downtimes. If your traffic is routed via another provider then the level of service will be reduced to Remote Fault Identification and Reporting.
**3rd party applications will be subject to the manufacturers support limitations.
Terms of Service for Circuit
Circuit is Produced by Unify and Provided to you by Nexus IP an Authorised Reseller of Unify. These TOS are part of terms and conditions of your Agreement with Nexus IP. There is no contractual relationship between you and Unify
11. Local availability may be limited
12.1 Subject to the terms of the Agreement Nexus IP grants you effective upon confirmation of acceptance of your subscription application and then for each version of Circuit that is made available to you under the Agreement a worldwide revocable (pursuant to any termination of the Agreement) non-exclusive royalty-free and non-transferable right under our Intellectual Property Rights to access and use Circuit from any technically compatible device that is controlled by your organisation within the scope described in this Agreement and the Documentation.
12.2 Save for this right to access and use Circuit all title to and all Intellectual Property Rights in Circuit including but not limited to all modifications thereto be they based on Feedback or not shall remain exclusive property of Unify and shall not be used in any way other than as described in this Agreement or the Documentation. You acknowledge that Circuit and all Intellectual Property Rights with respect thereto are and will at all times be property of Unify even if suggestions made by you e.g. as part of Feedback are incorporated into subsequent versions of Circuit.
12.3 You do not have any rights to disclose sublicense or otherwise transfer access to Circuit or any software that may be made available to you for download as part of your subscription to Circuit or the related documentation or other of Unifys proprietary information. You may not sub-rent or sublease Circuit to any third party including any of your Affiliates unless explicitly agreed in writing with Nexus IP . You may not reverse engineer reproduce de-compile or disassemble Circuit except to the extent expressly permitted by Applicable Law. You agree not to claim or assert title to or ownership of Circuit.
24. General Provisions
Service Level Agreement (SLA) for Circuit
Unify Produces the Circuit service and supports Circuit Users with a service level outlined in this Annex and grants credits in case it cannot meet these service levels and certain conditions apply. Nexus IP is entitled to offer you this SLA including the SLA Credits as part of your Agreement with Nexus IP. Requests for SLA credits have to be placed with Nexus IP and Nexus IP will effectuate the credits. There is no contractual relationship between you and Unify.
3 – Support for Circuit Users
Pricing for Circuit (PFC)
The fees for your Circuit subscription are set by Nexus IP. Unify publishes recommended selling prices (Nexus IP) on www.circuit.com.
2.1 Unify may at any time adjust the Fees (Nexus IP) provided that such adjustment reflects changes in Unifys costs for personnel material hosting third-party provided services for Circuit or other costs factors. In this case Unify will provide you with thirty (30) days prior notice by sending an email to the Customer Contact. If a minimum term was agreed Unify shall only increase the Fees once the first twelve (12) months of such a minimum term have expired.
2.2 If you do not want to accept the adjustment you may extraordinarily terminate your subscription to Circuit with effect as of the date the adjustment becomes effective. In this case you will send Unify a notice through the Customer Contact. If the change to the Fees is mandatory for Unify because of Applicable Laws e.g. a change in taxes Nexus IP will still inform you of the changes but you will not have the right for extraordinary termination.
2.3 Unify may at any time add features and functionalities to Circuit that Unify elects to make available only for payment of additional charges. To upgrade your subscription you may need to log in with the Circuit Tenancy Administrator account or contact Nexus IP.
