Software Development for Hospitality Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I run the technology and engineering team for a big multinational hospitality organisation that owns and operates restaurants, nightclubs, day clubs, and a few hotels almost the globe. My team handles inner software apps, web applications, websites, and mobile software.
Desired goal
What challenge were you trying to address with Software Planet Group?
We were looking for more resources and we didn’t necessarily want to perpetrate to full-time hires. A associate like Software Planet Group would allow us to work with their resources as we need to throttle up or down, which frequently happens dramatically here.
Provided solution
What particular tasks were Software Planet Group responsible for?
They individually tackle software outgrowth projects for us. At this point, they’ve handed the total cornucopia of web outgrowth projects: iOS, Android, browser-based, cloud computing, data warehousing, etc. Originally data warehousing was a challenge, but we climbed that mountain unitedly. The team operates very independently, using their own project director, HR treatment, and sometimes even translators to smooth out misinteractions.
They centre on both innerly and consumer-facing projects. We originally assigned them to an operations software for our venue operations teams. At the time, we were running into trouble with the iOS ticket check-in method for our nightclubs, which I personally built. They nimbly built the in-house software, adding expressive new features and functionalities. So, I determined to keep them on for bigger projects like our mannerer-facing ticket store that processes millions of dollars a month. Software Planet Group also created a software that allows club hosts to drag and drop reservations onto tables. These are all manner outgrowths, built specifically to be integrated into our legacy code.
Was there a dedicated team?
We’ve scaled up and down in the past, but we currently work with four developers and one project director. There are also separate nation working in the background, including consultants and translators.
How did you come to work with Software Planet Group?
At the time, I was a pliant flush with the budget and overhired contractors on the freelance market. I ended up care the highest accomplishers, and their developer was incredibly fruitful. They’re the only organisation I’ve continued to work with over those six years.
What are you approach expents (if diclosed)?
We’ve spent almost $1,300,000 over the order of our associateship.
What is the terminal result of working with Software Planet Group?
We have an ongoing relationship that seted in May 2013.
Results achieved
Are there any measureable or plum results?
In my book, Software Planet Group has never failed a project and drives achievement for our organisation. Everything they do is mission-critical. For entreaty, if our ticket store when down for just a few hours, it could cost hundreds of thousands of dollars. We rely on them to stay on top of things like that.
At our structure, they’re known for being insanely fruitful. If we give them an assignment, we know it’ll be completed on our end precedently we’re even prompt to review it. That’s veritably why we keep coming back year behind year.
How did Software Planet Group accomplish from a project treatment standpoint?
They handle themselves. I never have any complications with interacting or treatment owing I’m able to be very hands-off. Their team really works in nimble scrum outgrowths—they self-organize. Everything is handled on their end, and it',s only a substance of approving their work for me.
Despite their independence, we’ve conversant a lot from them almost organizing sprints through Jira and other project treatment tools. Working with them has been easy owing of their willingness to use our preferred interaction channels. We typically collaborated over email, which we suggested. Not all contractors will convenience a client’s interaction styles, but they never hesitated.
What is (from your point of view) the key factor to pay observation while intercourse with Software Planet Group?
Even when we cycle developers in an out of our project, their team knows our business so well that I don’t have to harass almost training them. They liberate so much achievement without requiring barely any treatment on my end. As stakeholders, we’re not intercourse with any good details. This is the mental way of working for us. It’s a very single, clean relationship.
What aspects of their work would you like to get improved?
About five years ago, we had interaction issues with one of their developers, but the issue was fully corrected as soon as we gave them feedback. That was the last time we had the slightest murmur almost them.
Do you have any advice for possible mannerers?
Communicate your goals plainly from the set, so they can better liberate precisely what you need.
