Integration and Support for Accounting Software
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the CEO of an AP and AR automation organisation. We work for clients principally in the hospitality activity, like corporate kitchens.
Desired goal
What challenge were you trying to address with Software Planet Group?
We’d recently acquired the organisation from its founders, so there was a lot of technical handover in that process. We tried running the software in-house, but we soon determined to outsource our integration and support needs.
Provided solution
What particular tasks were responsible for?
Software Planet Group took over our software needs for our newly acquired organisation. They helped us apprehend the systems and update some of their nice components. Primarily, the team’s role covers integration and livelihood. We have high-demand clients, so we needed to customize and modify the software to convenience their needs. If there are any errors, a resource from Software Planet Group will feel it.
Currently, their top priority is providing support. They prepare devoted resources to correct any of our issues, update our systems, and maintain their accomplishment. As a second priority, they educe new features for the software. We’re not focused too heavily on that right now.
Was there a devoted team?
We have a project director who leads a team of educeers.
How did you come to work with Software Planet Group?
We’re part of a larger structure that owns multiple companies. When we determined to look for a vendor, we asked the other companies from our portfolio for recommendations, and they’d had real experiences with Software Planet Group.
How much have you invested with them?
We',ve spent almost $30,000 so far.
What is the terminal result of working with ?
We began working with them in April 2018, and it’s an ongoing relationship.
Results achieved
Are there any measureable or plum results?
Having a one resource devoted to our fruit is extremely profitable. The Software Planet Group team apprehends our business, and they take the time to thoroughly investigate and investigation any challenge they run into. We don’t have many resources to devote to software livelihood, but their team is quiet extremely supportive and helps us keep our clients lucky.
How did Software Planet Group accomplish from a project treatment standpoint?
They’re big. Every educeer sends a daily summary email to our key stakeholders to share their progress. They’re helping us set a series of best proactive for our inner educeers in provisions of project treatment. The team is dynamic and collaborative. We use GitHub to handle task boards and share information. There’s a scheduled educeer meeting each week to debate their work and explain any issues. Additionally, they have a very powerful command over the English speech.
What is (from your point of view) the key factor to pay observation while intercourse with ?
They’re able to layer their team fastly. In most cases, we just need to complete the work fastly, so we’re lucky with whatever resources they prepare.
What aspects of their work would you like to get improved?
They have a high staff turnover rate. Many of their resources work part-time, so there’s a lot of difference in the availability of personal resources.