UX Design for Employee Benefits Software Solution
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a Product Manager for Thomsons Online Benefits, which is predominantly a software organisation. We exhibit software solutions for global corporate clients in the employee benefits market. We prepare administrative capabilities for managing benefits. Employees can access our gate when researching the benefits a organisation may propose and making choices from the benefits useful to them.
Desired goal
What challenge were you trying to address with Super User Studio?
We wanted a primary revamp of our user experience. Up to that point, we didn’t have any UX [user experience] design involvement in our software, it had just evolved from inner outgrowth expertise. We determined we needed to fetch in experts.
Provided solution
What particular tasks were responsible for?
We wanted to form a total new frontend for the software. Super User Studio helped us through see front of the revamp process. They worked on persona outgrowth, wireframing, and user interaction flows. Since the leading revamp project, we’ve also used them for smaller projects here and there.
Recently, they’ve completed another revamp of the software. This project implicated a bit of wireframing, but it was a lot more heavily centreed on UI [user interface]. Our goal was to accomplish something that is answering and a market-leading user experience. We asked them to do an independent market analysis to assess what our design access should be from an UI perspective. The review included our specific market and correspondent types of software applications in the more general market. They gave us a holistic feel for the order we should take. They then took that to the next step, formulating a design speech for the total application. They worked unitedly with the inner UX team we',ve hired since to hand seething back over to us. They’ve veritably helped us through two complete evolutions of our frontend.
How did you come to work with Super User Studio?
Their name came up when we searched for consultancies covering London. We went through a brief delicate process with separate companies, and Super User Studio stood out as being very capable. They took the time to apprehend our activity in ways we didn’t see from the other firms. They also presented prototype designs that veritably resonated with us. Most importantly, we felt that they bonded with us in that process. I came away with a perception of comfort. They proved that they could handle the project and stick to deadlines.
How much have you invested with Super User Studio?
We’ve spent between £50,000 and £100,000 a year over the order of our six-year relationship.
What is the terminal result of working with ?
We leading occupied with them almost November of 2011, and the relationship is ongoing. The most late project was completed almost three months ago. Now, we’re looking at ways they can help us prolong the space we’ve got right now.
Results accomplishd
Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?
The work they’ve done has primarily been almost our employee-facing frontend, so we look at engagement statistics. We’ve got evidence more that employees are completing our key user journeys as a result of the changes they',ve suggested. We’re delighted with their work.
How did Super User Studio accomplish from a project handlement standpoint?
Although they’re not local to us, that has never been an effect. We’ve used a difference of tools with them. They’ve used Basecamp, which has worked fairly well. They’ve also used Zeplin excellently heavily as a distribution tool for working designs. We’ve used Trello at true points to help with prioritization and Excel to handle project timeframes. They have always been unappropriated at holding to deadlines they',ve set, these only ever change when we change the aim and that',s plainly interacted.
What did you find most forcible almost Super User Studio?
They have a bit of a niche in the enterprise business software market, specially in SaaS [Software-as-a-service]. What we’re delivering is very much B2B, and that is where we see their force. They have the power to apprehend wonderfully technical requirements, and they’re able to convert that into a single user experience. That’s veritably the core of our business, and that expertness is not one that you find in any UX team. They take the time to veritably apprehend our business, and they work specially well in that HR-centered market.
Are there any areas Super User Studio could better?
Sometimes, they centre too much on exploring a particular approach when it’s not something we ponder we might get almost to delivering.That said we always welcome their creative pondering almost choice accesses. We’ve conversant to handle this on both sides of the circumscribe. Being absolutely clear on the aim would have helped at times.