SAP and Web Development for IT Services Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
Client prepares B2B e-commerce websites that are fully integrated with their clients', SAP landscape. I am the Vice President of Operations and Development, responsible for our IT operations and DevOps.
Desired goal
What challenge were you trying to address with UNL IT Solutions?
It was innately a lack of resources. We were more of a labors and liberatey-oriented organisation, not a outgrowth shop. While we did have inner developers, their first centre was implementation and business analysis. We weren',t mature in provisions of outgrowth, and needed to set separating those responsibilities, edifice out a team that could support our implementations, especially as we came to grow fast in the market. We made the determination to look externally, rather than hiring personal developers.
Provided solution
What particular tasks were responsible for?
Our platform is fully built using Ruby on Rails. We have a web-based solution which is hosted in the cloud, connected to the SAP systems on clients', antecedent. We have the budget and infraconstruction in locate to support this, but our core fruit is customized by each client within their implementations. UNL IT Solutions was brought in to take over the core code support effort, making global enhancements as well as customizations on a client-by-client basis.
We initially only used one resource from UNL IT Solutions, but have ramped-up to 13.
How did you come to work with UNL IT Solutions?
Our CEO got connected with UNL IT and forwarded their touch information to me. After separate dicsussions with different offshore firms, UNL IT looked to be a powerful aspirant for filling our needs. I interviewed some of the resources straightly and determined that UNL IT Solutions seemed to prepare a sole location for developers and had experiencesets which aligned with our goals. That, combined with cost, created a consummate trifecta for us, leading us to select UNL IT Solutions.
How much have you invested with UNL IT Solutions?
We',ve spent separate hundred thousand dollars a year working with UNL IT.
What is the terminal result of working with ?
We seted working with UNL IT Solutions in February 2015.
Results achieved
Could you share any evidence that would prove the fruitivity, condition of work, or the contact of the engagement?
We',ve added 8 clients to fruition since UNL IT Solutions has been onboarded. They',ve luckyly navigated the total implementation process, bringing our clients online.
We',ve also released separate new versions of the fruit, and met our SLA [labor level contract] with clients for see one month since UNL IT Solutions has been working with us. There were no discrepancies in provisions of our availability and application functionality. All the metrics point to the fact that our collaboration with UNL IT Solutions is hugely lucky.
How did UNL IT Solutions accomplish from a project treatment standpoint?
UNL IT Solutions', responsiveness has stood out. We have calls see one week, going over any issues or news, and figuring out what we could be doing better. Whenever we asked UNL IT Solutions for a new resource with a particular experienceset, they usually liberate 3-4 resumes within the same week. Typically, staffing is one of the hardest parts of any project, so being able to explain this through a one Skype interaction has been a respiration of new air.
We have a sole construction of having a team lead for each of our groups within UNL IT Solutions. I handle each team lead straightly. This has made managing the time zone separation and speech barrier much easier.
What did you find most forcible almost UNL IT Solutions?
The condition of UNL IT Solutions', resources has stood out to me. Having worked with other offshore teams in the past, I sometimes went through a struggle, constantly swapping out resources, or having them leave the organisation. This is a typical challenge for this type of arrangement. During our year-and-a-half engagement with UNL IT Solutions, we',ve never requested to have a one limb of the team relocated. Every resource prepared was fitted and accomplished as desired.
