About Verbatim Virtual Receptionists Answering company in United Kingdom, United Kingdom
Outstanding customer service, that is. At the time I was making a living publishing a number of local business directories. The majority of my time was spent on the phones, selling advertising space.
There was one contact, let’s call him Bob, who was always too busy to pick up his phone. It took a near age to get a message over to him.
Until one day that is, when my call got picked up on the first ring. Not by Bob, though, but a very helpful lady who got to the bottom of my enquiry in minutes.
I presumed Bob had employed an extra pair of hands, but as it turned out, he’d actually outsourced all his calls to an external company.
Immediately I knew this was a line of business I had to pursue.
Here was my chance make a real difference in an area I truly cared about.
Verbatim was born.
Of course, this was back in 1997 when call answering wasn’t the mass market affair it is today.
And we still use bespoke call answering software to this day (though it’s changed a great deal in 20 years).
This is a far cry from the unaccommodating “off the shelf” software used by so many other call answering firms and lets us tailor how we handle calls to our clients’ every need.
