Some details
WIND Hellas: An integrated telecommunications provider with headquarters in Athens, Greece (formerly TELESTET Hellas and later TIM Hellas).
BPR: Consulting and support services for the Customer Service department, in the framework of the project “Improve Customer Experience &, Operational Efficiency”.
BPR: Customer Service department
re-organization.RFP Consulting: Consulting and support for the gathering of technical and business requirements, preparation of technical specifications, release of a Request for Proposal (RfP), evaluation of vendors’ proposals and solution selection, for a new Network Inventory Management System.
RFP Consulting: Consulting and support for the gathering of technical and business requirements, preparation of technical specifications, release of a Request for Proposal (RfP), evaluation of vendors’ proposals and solution selection for a new Network Performance Management System.
Other IT Consulting: Consulting services on KPIs / KQIs definition. Universal Agent model implementation.
