Some details
ELPEDISON: One of the top-3 utility providers of energy and natural gas in Greece.
NEED: An order entry and payment, web-based application for their reselling network (retail stores).
APPROACH: We analyzed the business requirements, evaluated the intricacies of their technical infrastructure and assessed interfacing approaches with their CRM, for developing
ELPEDISON’s custom solution.SOLUTION: EXIS designed and developed an Order and Payment web-based application for more than 80 retail stores carrying ELPEDISON’s products. The application supports new customer and new order creation, product synchronization, customer balance updates and cash or credit card payments.
OUTCOME &, BENEFIT: EXIS’ Order and Payment web-based application, supported an automated interfacing with ELPEDISON’s CRM, for synchronizing customer data, products commercially available and customer balances.
The solution allowed for:
- effective monitoring through aggregated reports, per user, per store and per retail partner,
- user segmentation depending on predefined allowed actions,
- cost- efficiencies, given that the application served as an alternative to using a CRM license per retail store,
- rapid expansion of ELPEDISON’s sales network.
