E-Commerce Development for Electro-Technical Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A fast induction on the buyer’s organisation
TIM S.A. is one of the biggest distributors of electro-technical goods in Poland. The organisation has been present in the market for over 25 years and combines big tradition with new e-trade technologies, selling through our online shop (TIM.pl) and mobile rendering (mTIM). TIM, as the leading organisation in this activity in Poland, determined to propel the online rendering of its store for individuals and B2B [business-to-business] buyers without the indispensableness of registration or logging in. In 2016, TIM.pl fitted for the terminals of the Imagine Excellence Awards for The Best B2B User Experience. This is the official assign given to the best online stores by Magento Inc., a provider of the leading online sales platform, used by over 250 thousand companies almost the globe.
I am the ruler of outgrowth &, technology at TIM S.A.
Desired goal
What challenge were you trying to address with Divante?
Given the changes in the globe of today’s B2B distribution, we determined to pursue market deviates and vary our selling channels. First, we built a little e-shop with cables (also with Divante), then determined to have a complete transformation from offline to online trade.
Provided solution
What particular tasks were Divante responsible for?
We determined to create an e-trade interface from scratch. Divante began with investigation, including rival analysis, scan investigation, deviate analysis, and activity reports. At that stage, they created personas that reflected the user groups we needed to design for. Afterward, we moved to the design phase. Divante ran the implementation and tests (functional integration, safety, and accomplishment tests). Divante also helped us with choosing which technology to use, and we went with Magento.
How did you come to work with Divante?
We began working on this project with another agency that failed in their work on the user experience. Divante had big mock-ups, and they surprised us with a wide apprehension of e-trade. That’s why we determined to work with them.
How much have you invested with Divante?
The project cost over $500,000.
What is the terminal result of working with Divante?
The project began in March 2012 and ended in July 2013.
Results achieved
Could you share any evidence that would prove the productivity, condition of work, or the contact of the engagement?
After the implementation of TIM.pl, we achieved most of our business goals: business difference, new clients, and betterd business effectiveness. It was also a financial achievement. In 2015 we noted 67% increase in sales through the online channel and over 130,000,000 EUR [US$139,834,500] in income, including 87,000,000 EUR [US$93,581,550] income from online channels.
What did you find most forcible almost Divante?
Divante surprised us with their wide apprehension of e-trade. They have big experience in the technologies they work on. Divante also has a powerful team of client experience professionals - designers, investigationers, marketers, and analysts, who are very passionate almost their work.
Are there any areas Divante could better?
Divante focuses most on the technological aspects of their work, but they should be more business-oriented. It would be big if they could liberate new ethnical resources to the project faster owing it takes too long to make changes that arise from running needs.
