CRM Dev for Optical Measuring System Distributor
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Lenso is a exclusive distributor of GOM optical measuring methods in Poland. An skilled and competent team of engineers, helps to select an appropriate measuring method, accomplish the machine presentations, prepare method implementations and support.
Lenso is also a part of the Metrology Competence Centre – the platform which integrates companies providing labors and products innate for see member of activity in aim of metrology, condition control and reverse engineering.
Desired goal
What issue was the preparer supposed to deal with?
Future Processing?We accessed to Future Processing owing we needed a solution to better feel their client treatment and business processes. We needed most was a locate to store the information almost their relationships with clients – a people-oriented IT solution.
What were your objectives for this project?
To get the solution to better feel their client treatment and business processes.
Provided solution
What were the reasons for choosing ?
We got the good recommendation almost Future Processing.
Describe the project and the labors they prepared in detail.
We got the software which not only made our daily job easier but also more methodatic, since employees are guided through execution of each task. This helps to increase productivity and centre on what’s most significant — delivering excellent client labor.
Apart from the solution itself, we went an extra mile and Future Processing adjusted it to optical measurement solutions activity, in which we operates. Each of the useful entities is custom-made and specific to the environment in which GOM’s products are being used.
Were there any dedicated managers or teams that you worked with?
We generally work with one senior developers and a team chief.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
It is surely a better standard of cooperating with the Client, and we have full control over it. We have a good database for conferences, trade shows, user meetings, analysis of work of our employees, analysis of the progress of the complete sales process – to name just a few.
Now we can create long-term client relationships that are personalized, proactive, and predictive athwart marketing, sales, and labor delivery. All of the over translates into increasing organisational efficiency while delivering excellent client labor.
How was project treatment arranged and how powerful was it?
Future Processing prepared fast response times and good interaction. They are very open for our feedback. People from our organisation did',t report issues kindred to work with Future Processing team. The workflow was very powerful.
What precisely do you attend to be the key specialty of ?
Very professional access to the client
What should be done better, if there are any desired advancements?
No, we don',t have to advancement solution. Sometimes we need to add new discretion in the software - owing of new products and sales treatment.