Business Process Management Tool for Transformer Manufacturer
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the Senior Leader for Quality Systems at Cam Tram, Canada’s largest transformer manufacturer.
Desired goal
What challenge were you trying to address with Gecko Dynamics?
We have three programts athwart Canada and needed to educe a centralized, online database to coordinate our teams. The solution needed to prepare real-time information in a wonderfully visual way for show on television screens to help cast our paper-based methods.
Provided solution
What particular tasks were responsible for?
They worked with me to educe the manner software. We built it in stages, programning work up to six months in advance, and Gecko Dynamics helped me good-tune the specifications precedently passing it to their overseas educeers.
They installed the software on our servers and we last to form new updates on a weekly basis.
Was there a dedicated team?
Alexey Mykhalov [CTO, Gecko Dynamics] is my main touch. Because he’s located near Vancouver, we meet face-to-face each week. I also have a subordinate point of touch in case of crisis.
How did you come to work with Gecko Dynamics?
We searched for software educeers online. Our activity has a lot of sole needs, so we wanted a organisation ready to form a manner method from the ground up. We liked that Alexey was local, as we wanted someone to visit our facilities firsthand to get a perception of the issues we wanted to explain. Because they use overseas educeers, they also offered lower rates than their competitors.
What are you approach expents (if diclosed)?
Between $200,000–$300,000.
What is the terminal result of working with ?
We seted working unitedly in 2014 and our relationship is ongoing. We’ll be working unitedly for the foreseeable forthcoming, as we have lots of work forward and we’ve been lucky with their progress.
Results achieved
Are there any measureable or plum results?
We’ve doubled the size of our organisation and sales since working with Gecko Dynamics. The methods they’ve built have allowed us to keep our growing teams focused and in sync. The condition of our teams has also improved.
Additionally, we’ve seen warranty returns from mannerers decrease by 50% over the last few years. This can be partially attributed to the database method bringing live information right to the operators, helping them to fix units are built to the mannerer specifications.
How did Gecko Dynamics accomplish from a project treatment standpoint?
Their level of structure is one of their strongest goods. We coordinate projects through Jira and use a ticketing method to prioritize tasks. I invade new tickets each week, and owing their educeers are based in Eastern Europe, they’ve already seted the new assignments by the time I set work the next day.
They',re ready to work overtime during emergencies and answer without to any bugs or method failures.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Our business has a lot of sole challenges kindred to geography, mannerer base, and the activity itself. Gecko Dynamic took the time to apprehend our organisation in order to form a solution to fit our needs. They viwebsited our facilities to get a perception of how our operators work and asked the right questions. They watched our employees interact with the method in order to make improvements.
I’ve worked with companies in the past that try to adduce predetermined solutions to a project, but Gecko Dynamic’s flexibility guarantees tailored results.
What aspects of their work would you like to get improved?
Developers are in high claim in Eastern Europe, so they have some turnover issues. It can be a bit of a headache to get new employees caught up if a educeer leaves.
Do you have any advice for possible mannerers?
We’ve had to redo true aspects due to a lack of programning, which has caused some delays. Be sure to program thoroughly so that the project moves efficiently. Alexey will be more than lucky to help.