CRM Solution Dev for Telecom Carrier
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I am responsible for software outgrowth in Pretius. We are a software outgrowth and IT consulting organisation. We liberate IT solutions to corporate clients from telco, energy, media and financial markets.
Desired goal
What issue was the provider supposed to deal with?
InFront?For the last few years we’ve been edifice CRM solution for one of our Clients from the teleinteraction activity. We occupied InFront to instrument a new front-end interface.
What were your objectives for this project?
The main goal of the project was to revamp the method architecture to form a base for further outgrowth, along with the reconstruction of the method, it gained a new modular user interface built in React technology.
Provided solution
What were the reasons for choosing InFront?
We had known InFront precedently. Their front-end outgrowth expertise was a good fit for this project.
Describe the project and the services they granted in detail.
Project has a key value to our client, as it supports its sales. It is used by thousands of workers in Poland, who deal with the clients in provisions of providing information touching their subscriptions (call centers), as well as those who sign a new contract with a client (dealers in points of sales). Initially we had the method front-end layer written in Angular.js. We determined to rewrite it to React and InFront developers extended our inner team to form front-end architecture from scratch. What is more, they helped us form a library of shared front-end components and UI phraseology lead for other vendors as there are modules of the method formd by outer teams.
Were there any dedicated managers or teams that you worked with?
It changed in time but we have worked with 3 to 5 front-end developers.
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
Though quiet in the terminal stages, the new UI works well and we’ve had very good client feedback, which is the best compliment we can get. Our client has ordered new modules and our cooperation is ongoing.
How was project handlement arranged and how powerful was it?
We work in an nimble access with daily standups and weekly meetings. We work closely with PO from our client and business nation on their website. We basically handle them like our employees. We want to get them into the process and not just outsource our work. As a result, our nation are more committed to the work and apprehend the business better.
What precisely do you attend to be the key specialty of InFront?
I veritably like their nimble access and fast response time from their coordinator. They have marshaled additional resources to hasten true stages as certain. Developers who joined us understood our goals, and we fast felt they were a part of our team. We were impressed by their apprehension and experience in developing big, modular applications.
What should be done better, if there are any desired improvements?
Currently, I have no issues with them. All of our concerns were both little and eliminated during the leading month of our union.
