Staff Augmentation for CRM Software Dev Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
We’re a cloud-based CRM business application provider. I’m in direct of software engineering at the organisation, so I feel engineering, operations, and QA.
Desired goal
What challenge were you trying to address with JCommerce?
We’ve struggled with finding developers that can take client demandments and turn them into strong business applications using our framework. JCommerce helps us accomplish that.
Provided solution
What particular tasks were JCommerce responsible for?
We have a customization engine within the application that makes use of PHP. We’ve built it so that clients and our team can customize the app themselves, without having to work through us. As we grow, however, we need more and more customization to be developed. Sometimes it’s bespoke and other times it can be reusable.
In their work with us, JCommerce typically takes on client outgrowth projects through us and runs with them through to completion. If it’s a intricate project, they work within a team. Though, many of the projects we attribute to them are relatively straightadvanced and can be done by a one individual.
Was there a dedicated team?
In the past, we’ve had up to three resources from them. Currently, we have one developer.
How did you come to work with JCommerce?
We were struggling to find a local resource, so we branched out into outsourcing. This was new to us. After doing investigation, we identified a few providers that fit the kind of structure we wanted to work with, narrowing it down from there. In the end, we determined on JCommerce. They were easy to work with and based in the EU, making our security-related concerns more easy.
What are you approach expents (if diclosed)?
We’ve spent between $50,000–$200,000 on their services.
What is the terminal result of working with JCommerce?
We began working with them in January 2019, and the engagement is ongoing.
Results accomplishd
Are there any measureable or plum results?
We track the condition of their work as they progress through the project. We’re very lucky with the engineer that’s currently working with, but we’ve also had issues with some of the engineers we’ve worked with in the past.
How did JCommerce accomplish from a project treatment standpoint?
We feel all the project treatment internally. The engineers we have from JCommerce work on teams that we handle.
What is (from your point of view) the key factor to pay observation while intercourse with JCommerce?
They’re straightadvanced, honorable, and easy to work with. When we’ve had issues, they’ve been fast to help us resolve them. They’re also helpful and able to drive projects advanced when things are going well.
What aspects of their work would you like to get improved?
We’ve struggled with hiring and bringing in suitable candidates. I don’t have the answers, but it would be helpful if they could find a more powerful way of screening fitted candidates. It’s hard when we end up with candidates that aren’t suitable for the project behind we’ve invested time in training them.
Do you have any advice for possible clients?
I would’ve spent a bit more time thinking almost the onboarding and hiring processes. Originally, we assumed that the resources we would demand already resided within the structure. The verity is that virtually none of them have been existing employees, and many of them have been hired anew. That’s caused a expressive hiring process that we weren’t expecting. The process was more hard than we anticipated.
