Some details
An Intelligent Virtual Agent that engages with customers through multi-channel conversational interaction to resolve customer inquiries without human involvement.
Problem: No interface for the tool supporting a dialog flow designing process.
Solution: Product design &, development with the best diagramming tools available.
Result: The dialog flow manager
built by our developers is a tool that allows users to design dialog flows between the customers and the chatbot. Users can utilize pre-defined elements to provide the chatbot with a set of reactions to given utterances.
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