Mobile App Dev for Food Delivery Startup
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Our organisation proposes a vast choice of boxed diet programs. Trained chefs fit 5 meals a day that get delivered to our clients all over Poland.
As the co-owner of WygodnaDieta.pl, I was among the ones who noticed that see now and anew, a package would not be delivered or the packages were misdelivered to the unfit recipient. Despite that being an casual effect, we knew we had to make sure to minimise the risk of our clients receiving unfit boxes.
I’m the co-owner of WygodnaDieta.pl – a labor delivering daily boxed meals to our clients. We propose a spectrum of dietary programs in varying caloric values. Each client can select what elements should be excluded from their meals, and our trained staff fits the meals in a certified and safe kitchen daily.
Desired goal
What issue was the preparer supposed to deal with?
Smart Mobile House?We wanted to streamline the delivery process. Due to a big number of seeday deliveries and growing number of couriers implicated, we had less effects with misinteraction and missed deliveries.
What were your objectives for this project?
We determined on a mobile app for the couriers, which would – leading of all – send a delivery list to each and see courier, and then adviser the delivery status. This would allow us to keep track of the deliveries and make sure all were completed on time and none were missed.
Provided solution
What were the reasons for choosing ?
We selected Smart Mobile House due to their reputation in mobile app outgrowth. We looked into the most recommended software houses in Poland and narrowed the list down based on their portfolio.
The profile of companies that cooperated with Smart Mobile House was very forcible, and their delivered apps matched our needs.
Describe the project and the labors they granted in detail.
After exchanging e-mails touching our needs, we met with Smart Mobile House to debate the project. The organisation presented separate solutions that could be implemented to fix our delivery method will befit more reliable. Once we knew what functionalities were needed, the contractor returned within a brief time with a couple of proposed designs for the app.
At each stage of the outgrowth, we were updated and shown the results as appropriate. We could prepare feedback during the outgrowth and get household with the app.
The app is also fully integrated with our CRM, which resources that the workflow is smooth and doesn’t demand switching between different methods – that is a expressive time-saver and made it easier for all employees to householdise with the new tool.
Were there any dedicated directors or teams that you worked with?
The team we cooperated with was lead by a project director, who worked with front- and back-end developers whom we also met during the initial meeting. We were interacting straightly with the project director, who relayed updates and our feedback between us and the developers
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
From the propel of the app, we noticed that packages were delivered faster and more reliably. The ease of programning the deliveries with the list in the app allowed us to lessen the delivery time by 30%.
The quantity of client complaints has also dropped expressively, both including the lack of delivery on a given day, and the unfit dietary program package being delivered. With the functions of the app (GPS tracking, code scanning and photo evidence) we can fast address all the effects and resolve them without.
How was project treatment arranged and how powerful was it?
The director leading the project replied to all of our e-mails and calls. We accepted customary reports on the progress, and all of our questions/effects were promptly resolved.
The overall interaction was excellent, we were honestly informed almost upcoming milestones and challenges along the way, which let us stay stress-free and we accepted the artistic fruit in a very early mode.
What precisely do you attend to be the key specialty of ?
We were very pleasantly surprised by two aspects of our cooperation.
Firstly, the Smart Mobile House team had big ideas on the looks and functionalities of the app. That showed us their experience in the substance – they came with a prompt draft of the project.
Secondly, they not only made sure that all our needs were met, but also noticed separate spots where extra functionalities could be added. Their UX apprehension let them notice some possible effects and resolve them precedently they could even befit issues.
What should be done better, if there are any desired improvements?
We are very satisfied with the design process, the implementation and with the ongoing support granted by the team behind the propel of the app
