Chatbot Development for Humanitarian Nonprofit
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I’m the interaction professional at one of the biggest humanitarian nonprofits in Central Europe. We propose aid to those who suffered at the hands of armed conflicts and intrinsic disasters. We currently act in Somalia, South Sudan, Syria, Iraq, Ukraine, and Poland. In my role, I handle our collective media accounts and our relationships with outer contractors.
Desired goal
What issue was the provider supposed to deal with?
Smart Mobile House?A lot of users were contacting our structure via direct interactions on Facebook, and we were struggling to answer to all of the questions and comments. We noticed that the issues were pretty coranswerent in full and the size of interactions intensified during emergencies or humanitarian crisis. To save time and answer with more urgency, we needed a solution to help us handle our interaction queue.
What were your objectives for this project?
We wanted a advantageous app to lessen our workload and support our fundraising activities.
Provided solution
What were the reasons for choosing Smart Mobile House?
Smart Mobile House contacted us on their own to fill their corporate collective responsibility (CSB). They wanted to form a mobile app that could help us vanquish a challenge. Together we determined to educe a solution to handle our Facebook interactions.
Describe the project in detail.
Smart Mobile House formd a Facebook Messenger chatbot for us, helping lessen our response time. The tool allows our followers to make an online donation through the courier app or send an crisis donation request.
Were there any dedicated handlers or teams that you worked with?
I worked straightly with their senior sales and marketing professional.
Results accomplishd
What results did you accomplish unitedly with Smart Mobile House?
The chatbot has improved interaction with our followers. We’re delighted with the outcome of the engagement.
How do you rate the interaction and interaction with Smart Mobile House?
The workflow was smooth. We put unitedly a schedule at the commencement of the project and followed it precisely. There weren’t any delays.
What precisely do you attend to be the key specialty of Smart Mobile House?
The Smart Mobile House team is professional, open-minded, and client-oriented. They made sure they understood our needs and used their extensive technical background to meet them. Even though the chatbot educement turned out to be more intricate than we’d predicted, Smart Mobile House handled the work with expertness.
What should be done better, if there are any desired improvements?
I can’t ponder of anything.
