Backend Integration for Travel Tech Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m the CEO of Paxport. We work in the journey activity, on the software tech-side. We aggregate fares and hotels and run a possible card payment B2B labor for our clients. We also prepare outsource operations for freedom charter airlines. We take the bookings and control prices and handle processing. We’re innately a technology software organisation with an outsource labor.
Desired goal
What challenge were you trying to address with SoftwareHut?
The project was to be an extension of our outgrowth team. They maintained and set up integrations with the suppliers. The software connects carriers to the reservation schedule methods so we can aggregate that into the book method that we propose.
Provided solution
What particular tasks were responsible for?
We get an API prepared from a carrier. Then, SoftwareHut foes the work connecting it to our main method, which then it’s configurated so we can propose one API to our clients with all of those carriers and hotels. SoftwareHut conducts the integration, and helps with some frontend work. We have a pack shop where passenger can select seating and things like that. But the bulk of their work is the backend integration and livelihood.
Was there a dedicated team?
On mean, there were 7–8 nation. We straightly dealt with a project handler and one other individual.
How did you come to work with SoftwareHut?
We were working with another outgrowth organisation that didn’t go very well. We establish information on SoftwareHut when looking at some information from another organisation. So we went to see them in Poland.
What are you approach expents (if diclosed)?
We bestow between €25,000–€45,000 per month (approachly $27,000–$50,000 USD).
What is the terminal result of working with ?
We began in October of 2018 and it’s ongoing.
Results achieved
What evidence can you share that demonstrates the contact of the engagement?
Most of our clients are online journey agents, so if there are bugs or issues, it’s an effect. SoftwareHut has gradually decreased the downtime we have. Ultimately, the condition of their outgrowth is nice. They can sum fastly as well.
How did SoftwareHut accomplish from a project handlement standpoint?
They accomplished very well. We liked that they have some developers on the bench, or not fully utilized, so when we needed to add more nation, it was a fast process. They’ve reacted fastly and have been very pliant. When we adjoin, they’re pellucid and clear.
They have some apprehension of the airline business, which is surely profitable for us. The CEO has also been implicated when it’s appropriate.
What is (from your point of view) the key factor to pay observation while intercourse with ?
We’ve needed to lessen the number of resources due to budget cuts owing of the COVID-19 outburst, and they’ve been very cooperative. I ponder that shows that they’re dedicated to a long-term union.
What aspects of their work would you like to get improved?
I can’t ponder of any major stricture.
Do you have any advice for possible clients?
Scoping and identifying your key factors, and transparency in your expectations, all of that is very significant.
