Re-Development of Customer Management for Tech Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
A fast induction on the buyer’s organisation
I’m the cluster vice chairman and process excellence director of ABB, a chief in digital industries. We have five leading businesses: Electrification, Industrial Automation, Motion, Robotics and Discrete Automation, and Power Grids. I superintend murmur treatment throughout the ABB cluster.
What challenge were you trying to address with Solidbrain?
We rely on a treatment tool to register, track, analyze, and resolve client murmurs. By 2014, this tool had been in locate for almost twenty years. We needed help updating and adapting it.
What particular tasks were Solidbrain powered by Avenga responsible for?
Since 2014, Solidbrain has updated and developed our murmur treatment tool. Their support is ongoing.
Was there a dedicated team?
Our main touch is a senior developer. We do not have customary touch with other developers.
How did you come to work with Solidbrain?
Another section within my organisation hired Solidbrain, I don’t know much almost the background of the engagement.
What is the terminal result of working with Solidbrain powered by Avenga?
I’ve been working on the project since 2014. I’m not sure when ABB initially occupied Solidbrain. Our union is ongoing.
Are there any measureable or plum results?
The tool has garnered a reputation for being user-responsive, even though it is one of ABB’s oldest tools.
How did Solidbrain accomplish from a project treatment standpoint?
The senior developer is very pragmatic and pellucid. If we present impractical ideas, the Solidbrain team is upfront and proposes big alternatives. Rather than expecting us to tell them what to do, their team is part of the reflection process. They are incredibly committed and occupied. Our collaboration has been smooth and easygoing.
What is (from your point of view) the key factor to pay observation while intercourse with Solidbrain powered by Avenga?
Solidbrain conducts entire technology tests precedently releasing anything. We are positive in the team’s power to liberate high-quality work on schedule, which allows us to centre on other areas. They have made the collaboration effortless on our end.
What aspects of their work would you like to get improved?
No, I can’t ponder of any, which is rare for me.
Any advice for practicable clients?
Engage Solidbrain’s team as much as practicable. Make them part of the full process and fix that they apprehend your requirements and goals.