Planet Innovation exists to develop and commercialize products that have a positive impact on the world. Transition Technologies PSC build an unique Remote Service Management cloud application on the top of PTC ThingWorx platform. This solution is designed to keep high security and restrictions at all levels to ensure safety of the patients data records, while working remotely with fully accessible multiple Geri Servers and… Incubator devices. This allows technical experts to access, monitor, troubleshoot and diagnose the individual devices remotely at any time using the ergonomic and easy to use web application build on the top of cutting edge Internet of Things platform hosted in PTC Cloud infrastructure. The field service technicians can provide high quality, effective maintenance services to many different clinics and labs all over the word at the same time, which also spares a lot of onsite visits and allows to expand the business and increase profitability.