Vienna Insurance Group (VIG) is a leading enterprise in insurance sector, performing business mostly in Austria and Middle-Eastern Europe. After initial analysis of potential platforms has concluded, the decision has been made to implement JIRA Service Desk, a tool developed by Atlassian, an Australian company. The choice has been evaluated as the most fitting, in part because another tool made by Atlassian – JIRA Software –… was efficiently being used throughout the VIG group (except Helpdesk) for project management. This has resulted in a seamless integration of both platforms. The system implementation has covered the IT department for the whole VIG insurance group, cost around 30 thousand Euro and has finished middle-March 2016. After the software delivery all VIG employees took part in a training on the functionalities of JIRA Service Desk prepared and delivered by Transition Technologies PSC’s experts.