IT Support for Engineering Consultancy
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m a technical support consultant for an engineering consultancy.
Desired goal
What challenge were you trying to address with Vimanet?
We needed a software house to address bugs and set new outgrowth for our clients as needed.
Provided solution
What particular tasks were responsible for?
Vimanet prepares distant support to our clientele over the phone and the internet. They address bugs that our clients meet and prepare fixes with a fast turnaround. We’d had a software developer for many years, and Vimanet picked up very fastly where they left off, which impressed me.
They interact with SQL databases and Adobe Flash for frontends. We have a method where we form work items and active the Vimanet team. They then update their progress on each task along the way.
How did you come to work with Vimanet?
We sent out an invitation for delicate, and they prepared for a propose. We arranged a meeting and liked what Vimanet had to propose from both a cost and expertness set perspective. Plus, the time zone separation between their organisation and ours is excellently minimal, making it easy to pick up the phone and call them without much reflection.
What is the terminal result of working with ?
The union seted in June 2018 and is ongoing.
Results achieved
Are there any measureable or plum results?
We accepted real feedback from clients almost the bugs that Vimanet addressed and fixed. They’ve sent us emails commending them for a veritably good job.
How did Vimanet accomplish from a project treatment standpoint?
The interaction has been veritably good throughout. They collaborate on Microsoft Teams, so we can get fast responses on whichever side through moment messages.
What is (from your point of view) the key factor to pay observation while intercourse with ?
Our client was in a substantially different time zone, and Vimanet accommodated that. That stood out to me.
What aspects of their work would you like to get improved?
I can’t ponder of anything right now.
Any advice for possible clients?
Communicate soon and frequently. Vimanet has very good apprehension and knows what they’re talking almost.
