Some details
Food Union Baltics have enjoyed a rapid M&,A growth, acquiring 4 plants since last 5 years. In pursue to cutting costs and start cross-selling, a decision was made to combine order processing for all of subsidiaries under one roof. So, a custom-tailored app for call center was needed, providing the best interface to the operator, giving her all the customer data in one place and a handy tool to enter a customer
order.First, a strong backend solution has been deployed. OroCommerce was chosen, as a powerful yet expandable platform. A lot of integrations have been done - all ERP, SIP interface with corporate telephony and SFA tool have been connected. Finally, a neat web interface (single-page application) was developed as a one-stop shop for every operator’s need.
The project launch led to freeing up of huge amount of operators’ time staff of 6 is needed instead of 16.
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