ERP Dashboards for Consumer Electronics Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I',m the Chief Operating Officer at MAGFAST LLC, which is a reward brand consumer electronics organisation providing wireless mobile artifice chargers.
Desired goal
What issue was the provider supposed to deal with?
InsightWhale?For edifice Tableau Business Intelligence (BI) real-time dashboards for running all aspects of our business. The dashboards are financial, sales (funnel tracking), Advertising (ROAS, sales size per day, etc.), Customer Support (response times, closure rate, new tickets, etc.), the list goes on.
What were your objectives for this project?
Get clear real-time visibility into metrics athwart our complete organisation to empower fast determination making.
Provided solution
What were the reasons for choosing InsightWhale?
Recommended to us, and their low cost referring to a US-based associate.
Describe the project in detail.
See over.
Were there any dedicated managers or teams that you worked with?
Project Manager and technical developer(s)
Results accomplishd
What results did you accomplish unitedly with InsightWhale?
We got off to a rocky set owing we were the leading time they had see instrumented BI dashboards in Tableau. The had lots of experience with other tools, but not Tableau. I knew this going in and we made the determination unitedly to use Tableau. They conversant a lot in the process and they ended up being excellently good at it by the end of the initial instrumentation.
How do you rate the interaction and interaction with InsightWhale?
It seted out rocky, but it became much smoother in the 2nd half of the instrumentation with a new bigly technical Project Manager. Her name is Veronika and she is just awesome and a enjoyment to work with. Her English is also excellent, which helps a big deal.
What precisely do you attend to be the key specialty of InsightWhale?
The organisation',s founder (Tony Simonovsky) is VERY passionate almost making his clients lucky and lucky and will do whatever it takes to make that happen. The initial team was not powerful and he jumped into action and fixed the locality. That was forcible.
What should be done better, if there are any desired improvements?
Better vetting of the initial team. Though, part of this was surely due to being their leading time instrumenting Tableau. My feedback would be that if you are going to instrument something for the leading time, you should without hire an employee or contractor who has done it many times precedently and put them on the project to train your team, instead of having the team acquire on their own.
