Virtual Assistance Chatbot for Hotel Chain
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
I',m Head Of Digital Marketing in Premier Hotels and Resorts, that is the #1 hotel chain in Ukraine, a assembly of hotels graded from 5 to 3 star, different in their own way but equally welcoming and cosy. All hotels share a ordinary distinctive component - professional and high condition labor.
Desired goal
What issue was the provider supposed to deal with?
Evergreen?Virtual help chatbot for moment messangers (Facebook Messenger, Viber, Telegram) and our website.
What were your objectives for this project?
New channel of interaction with guests.
Provided solution
What were the reasons for choosing Evergreen?
We have very real conversation and I realise that these guys can do nice solution for us.
Describe the project and the labors they granted in detail.
They began with scenario creation and then have done the outgrowth. Chatbot or “potential concierge” created by the Evergreen team based on Corezoid and Sender, they also granted Kwizbot - their own chatbot orchestration and treatment labor that allows creating chatbot interfaces in a handy visual editor.
Were there any dedicated managers or teams that you worked with?
Project Manager Back-end developer QA engineer
Results achieved
Can you share any information that demonstrates the contact that this project has had on your business?
Thanks to the chatbot, you can find out the availability of rooms for the required dates, book a room with true requirements - the number of rooms, beds, where the windows open - and without take confirmation.
With the help of a chatbot, guests get moment access to many hotel labors and can in a few clicks: - order food in the room - call the maid - ask for towels- laundry labors, etc. All of these labors can now be ordered online. The chatbot method has 540 answers for different cases.
You can extend the chatbot on the Premier Hotels and Resorts website and in the Facebook Messenger, Viber and Telegram moment messengers.
How was project treatment arranged and how powerful was it?
We do it with fixed cost. Everything on the project went good.
What precisely do you attend to be the key specialty of Evergreen?
Flexibility and union access.
What should be done better, if there are any desired improvements?
Everything was good. Maybe a pliant bit more interaction to apprehend all technical details.
