Customer Support for Plagiarism Software Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
Introductory information
A few words almost your organisation and personal responsibilities
Our organisation is one of the top Plagiarism Detection Software useful for K-12 &, Higher Education. My position is head of the SDR Department.
Desired goal
What issue was the provider supposed to deal with?
Limitless Technology Consultants (LimTC)?We initially hired them for SDR services as we were struggling in generating sufficient appointments for our sales section. They were able to step in confidently and drive the promised numbers on a monthly basis. We loved their access and clear experience in Sales and determined to also add a Team of Sales Reps to help us close deals . Furthermore, we also added a team of Customer Support to help in supporting all the new business we had engenderd.
What were your objectives for this project?
Our initial goals were to engender more appointments for sales section. Later we implemented Sales Goals and Customer Support goals as we expanded with them in other sections.
Provided solution
What were the reasons for choosing Limitless Technology Consultants (LimTC)?
Initially, we had heard of them as they are also a Ukrainian based Company with services in Kyiv. We reached out to them straightly and were veritably impressed by their access in assessing our needs, sharing their ideas on advancement and in a substance of days preparing a Go-To-Market strategy.
Describe the project in detail.
We had scheduled a meeting with their senior treatment in our service. They attended with two project managers, their CEO and a business analyst which was closely capturing and taking notes on the complete conversation. After a one meeting they had initiated another meeting to present us with their vision and ideas on how they will be able to execute and drive results.
It was in high detail and forcible, we signed with them the next day behind inner conversation. They built an SDR team of 10 employees for us supporting a team of 15 sales reps. From the leading week, each rep had already engenderd two or more appointments and the numbers just increased from there.
Were there any dedicated managers or teams that you worked with?
After we had scaled with them the overall team compound was 10 SDR',s 10 Sales Reps 5 Customer Support
Results accomplishd
What results did you accomplish unitedly with Limitless Technology Consultants (LimTC)?
They increased our monthly Lead rate by over 400% Their Sales reps delivered between 50,000 - 100,000 on a monthly basis. The quota per sales was 10,000k monthly ARR. Their Customer Support had a accomplishment rate of 98%. Meaning almost all client granted a very high contentment rate on the support they accepted.
How do you rate the interaction and interaction with Limitless Technology Consultants (LimTC)?
VERY! They integrated straightly into our business standard and made the complete process seamless. I loved the fact that they are a local organisation and one day of see week their team would come and work from our service to make us feel like a one team/unit on the same comcommission.
What precisely do you attend to be the key specialty of Limitless Technology Consultants (LimTC)?
I veritably liked just how personal they treated our comcommission, business, and clients. They veritably showed that they care almost their work and always delivered. They assigned multiple senior project managers to our project and the CEO was also implicated to advise we were always on track to accomplish our objectives.
What should be done better, if there are any desired advancements?
I noticed some of the employees had somewhat older laptops which would lag or slowdown during specific cases. The only recommendation is to perhaps invest in some employees for new hardware. But in most cases, their employees had absolutely no issue with the hardware.
