IT Management for SaaS Company
Below is a modified rendering of the review: private info excluded, innate facts kept.
A few words almost your organisation and personal responsibilities
I am the co-founder of a SaaS organisation in the eCommerce space, and have over 11,000 nimble clients.
What issue was the provider supposed to deal with?SYSTEM ADMINS PRO?
We had a lot of technical effects due to fast growth, including slow accomplishment and app crashes.
What were your objectives for this project?
We wanted to better our accomplishment and stabilize our infrastructure to last to grow.
What were the reasons for choosing SYSTEM ADMINS PRO?
We had a recommendation almost them from another organisation we work with.
Describe the project in detail.
We had a few programning calls with the team, to review our existing infrastructure and find the points that needed improving. They then created a program for a new infrastructure architecture and implemented it with our developers. Once the initial work was done, they kept managing our servers and giving optimization tasks to make the total method faster and more firm on a customary basis.
Were there any dedicated directors or teams that you worked with?
Initially, we had the team director working with us, plus one team limb. Now we have 2 team limbs, working when certain for each task.
What results did you accomplish unitedly with SYSTEM ADMINS PRO?
Immediately behind completing the convey to the new infrastructure, out downtime decreased significantly. Additionally, each new effect is handled fastly and effectively by the team.
How do you rate the interaction and interaction with SYSTEM ADMINS PRO?
It was good, with weekly calls helping handle all and fix continuity.
What precisely do you attend to be the key specialty of SYSTEM ADMINS PRO?
Their fast response time and dedication to making our infrastructure better and faster, even giving code optimization recommendations over their aim.
What should be done better, if there are any desired betterments?
Communication can always be better, but that is something we are improving with them slowly and steadily.