About 31West Global Services IT Services company in San Francisco, United States
16 years of experience deep domain knowledge and multi-industry exposure make us one of the top call center outsourcing companies. We are your ideal partner for reducing costs and driving growth. We have worked with companies from across the globe spanning multiple verticals and industries. We understand your business like no one else.
To help reduce cost drive growth and deliver excellent customer service thereby converting customers into brand ambassadors.
We challenge ourselves tread new paths and walk that extra mile to find newer faster and smarter ways to delight our customers. Always!!!
Founder CEO
Serial entrepreneur with 22+ years of experience in Enterprise Applications Process Automation Solution Architecture amp; Leadership.
Founder COO
Serial entrepreneur with 16+ years of experience in Technology Customer Experience Business Intelligence amp; Finance.
Our management team has in-depth domain expertise the technical amp; functional knowledge required to run customer-centric operations for the global enterprise. Our team is experienced in successfully managing call center programs for small amp; medium businesses and has consistently surpassed targets achieving an enviable 99.9 % uptime.
Our clients have always credited us for superior service quality indicating higher customer satisfaction and an overall reduction in operational costs ranging from 30% to 70%.
Our work philosophy is shaped around understanding the small or medium enterprise that needs to outsource its non-core yet critical business processes. We provide a number of customer-centric services to such business which allows for greater visibility and a better understanding of their products or services to their present and potential customers.
These differentiators translate into enhanced business benefits for our clients from day one.
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