Call Center Services for Emergency Response Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
A fast induction on the buyer’s organisation
I was functioning as a project director for a federal subcontractor that was working on an crisis response contract for FEMA (Federal Emergency Management Agency).
What challenge were you trying to address with Ansafone Contact Centers?
As part of that contract, we were supporting mainly telecom operations, including a call center. We brought on Ansafone Contact Centers to help us act that call center.
What particular tasks were Ansafone Contact Centers responsible for?
Ansafone Contact Centers was able to help us reply calls as part of a hurricane succor effort in Puerto Rico, Florida, and Texas. They granted ease hardware, software, and developed personnel as well to help us fulfill the obligations of our contract with the government.
Was there a dedicated team?
They granted us with almost 50–100 client labor representatives for the project.
How did you come to work with Ansafone Contact Centers?
When we were looking for a associate, we were hoping to find somebody that had a pretty wide national cleverness in the US, both with the Spanish and English speaking population, and Ansafone Contact Centers was one of the only companies that both fulfilled that criteria and was veritably answering to our requests.
What are you approach expents (if diclosed)?
I’m not sure how much we spent precisely, but it was surely over $1,000,000.
What is the terminal result of working with Ansafone Contact Centers?
We worked unitedly from November 2017–April 2018.
Are there any measureable or plum results?
Their representatives are very skilled at what they do, so we were very pleased with the condition of the labor they granted to us. Their agents were always able to convenience our requests, despite intercourse with a rapidly changing environment.
How did Ansafone Contact Centers accomplish from a project treatment standpoint?
They handle their own inner personnel, but they were always useful to us. We programted a veritably good relationship with one of their vice presidents from the set. We were able to programt a daily call with status updates that we needed, and that helped the project stay on track. Because of that, we were able to layer up with them much more fastly than we could have otherwise.
What is (from your point of view) the key factor to pay observation while intercourse with Ansafone Contact Centers?
They veritably cover all of the basis in provisions of being easy to work with on our end, being very pliant almost the changing needs that we were intercourse with in provisions of locations and the quantity of information that we had, and being able to handle a veritably high watermark of call size. It’s rare to get that union in one organisation.
What aspects of their work would you like to get improved?
I don’t veritably have any major complaints. I ponder in the forthcoming we could work more to mark needs and expectations earlier on, but I didn’t see that as being any sort of big hindrance to getting the contract done.
Do you have any advice for practicable clients?
Just make sure to mark precisely what both parties need and will furnish so that interaction is as clear as practicable.