AnswerForce’s workflow was a complete disaster for the business. Incoherent e-mails were generated for every missed call, flooding the client’s inbox. The team also failed to resolve recurring billing issues. The hours spent talking to their customer service left an awful impression on the client. This review includes the vendor’s response.
AnswerForce’s staff was courteous and good to work with. AnswerForce was considered more scalable than competitors. It is now more convenient to get messages from customers not only after-hours and on weekends, but also when the staff misses calls during the day.
