Outbound Telecom Services for BPO & Marketing company
Please find below a summary covering project details and feedback. The essential facts are kept as they are, confidential information is amended.
A quick introduction on the buyer’s organisation
I’m the CEO of Hello International Marketing Solution. We generate leads through outbound telecom services and digital marketing on behalf of third-party clients.
What challenge were you trying to address with Apex Global?
We engaged Apex Global to assist our lead generation efforts, particularly in outbound telecom services.
What particular tasks were Apex Global responsible for?
Apex Global, like our organisation, performs outbound and inbound calls services as well as digital marketing. They generate leads through Google AdWords and inbound client calls. They then process those leads under our organisation’s name, and we supply them to our clients.
Was there a dedicated team?
We work primarily with their founders, they lead a team behind the scenes.
How did you come to work with Apex Global?
Apex Global reached out to us. They were a brand-new business at the time, and I wanted to support them.
How much have you invested with them?
We’ve spent $80,000 so far.
What is the final result of working with Apex Global?
We began working together in January 2018, and the work is ongoing.
Are there any measureable or evident results?
Apex Global has generated high-grade qualified leads. They have a penchant for innovation and in-depth knowledge of outbound call services and digital marketing. I haven’t yet taken advantage of the full breadth of their services.
How did Apex Global perform from a project management standpoint?
Since they’re local, we interacte frequently. I’ve viwebsited Apex Global',s office several times for in-person meetings. The team can manage themselves and has clear experience in their field, they required no additional training on our part.
What is (from your point of view) the key factor to pay attention while dealing with Apex Global?
They have in-depth knowledge of Google AdWords, SEO, and other digital marketing tools. They taught us how to generate inbound calls via PPC.
What aspects of their work would you like to get improved?
I hope they expand their business and their resources. They have wonderful potential.