CRM Development for Student Loan Association
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Please present your business and what you do there.
We are a student loan organisation, and I am the director of strategic programning.
What challenge were you trying to address with Artifex Technology Consulting?
We were working with a different technology firm to educe a lapse obstruction method that would allow us to download files from the Department of Education. We could then introduce them into a method that would allow call center reps to prepare repayment counseling to borrowers who were criminal. We would also use the method for reporting purposes and generating other sorts of electronic and natural fitness. Because we ran into some trouble with the leading firm we contacted Artifex, and they took the project from there.
What particular tasks were
They innately began from scratch. We use the method to prepare repayment counseling to our student loan borrowers, and we prepare lapse obstruction services to some local schools here in the state. In that space, we download files from the Department of Education on their student borrowing population, and that',s wonderfully secure data. Artifex was able to meet the security and retirement yielding requirements.
The method allows our call center nation here to adjoin and track all their fitness with clients. It',s almost like a CRM [client relationship treatment] method for lapse obstruction purposes, and it prepares us with real-time treatment and our clients with real-time reporting of how their different populations are accomplishing.
How did you come to work with Artifex Technology Consulting?
They',re a local firm, so we heard of them by word of mouth. We trusted their reputation. We went out to bid, so we did have some fitted bids. We selected them for multiple reasons, and they worked out wonderfully.
How much have you invested with Artifex Technology Consulting?
The lapse obstruction method was almost a $100,000 project.
What is the terminal result of working with
We began probably two and a half years ago , and it was approximately a three- to four-month project. We quiet do work with them on an ongoing basis for different projects here and there.
Could you share any evidence that would prove the productivity, condition of work or the contact of the engagement?
Our clients are very lucky with the reporting in the method. They can verity log in on their end. The method has different user levels for administrators and for the schools to see different levels of reporting, along with the user-level login. Everyone is very pleased with the method.
After propel, Artifex was always readily useful to work with us to help us tweak things so that the method would work appropriately for us. As we used it, we had different thoughts on how we could enhance the accomplishment, and Artifex was always there to work with us to make the changes we needed.
How did Artifex Technology Consulting accomplish from a project treatment standpoint?
They surely met our timelines, and that was one of the reasons we switched to them from a different firm. From a project treatment perspective, we were very well organized. We were very detailed in laying out the specs of what the aim of the project was and how the method was to work, so we did not have any interaction issues there at all. We worked straightly with the programmers that were doing the work. There was usually a lead and, throughout the project, we worked with three different programmers, I believe.
What did you find most forcible almost Artifex Technology Consulting?
The programmers at Artifex are all top-notch, very competent, and very efficient. We feel very snug attractive them for a wide array of different projects. Many times, they will just supplement our inner IT [information technology] staff or do work that our inner IT staff does. The lapse obstruction method was their only big project, but there have been probably three or four other little projects that they',ve worked on with us.