Call Center Services for Law Firm
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m an attorney at my own practice.
Desired goal
What challenge were you trying to address with Back Office Betties?
I needed someone to do back-labor work, and I didn’t want to hire and train another employee.
Provided solution
What particular tasks were Back Office Betties responsible for?
Back Office Betties is my receptionist. If nation call my number, the call will go to Back Office Betties. It’s a live individual that nation don’t know isn’t in my labor. They then do a warm convey for me. I have different scripts for different types of clients calling in. When it’s a new client, it’s never a warm convey. Back Office Betties instead collects information over the phone and puts that in an email to send to me leading. They then set up a time for me to talk to that new client.
Back Office Betties provides other tone labors, too. For sample, if clients want to make a payment over the phone, the team can take that information and adduce it to my developed operating account. I’ve recently hired them to do scheduling over calls as well.
The setup was very client labor-oriented, they supported me step by step. Shortly behind, I switched from Verizon to Vonage. Back Office Betties helped with that setup, too. It lets me reply calls from both my labor phone and my cellphone.
Was there a dedicated team?
I’ve regularly spoken with 6–8 nation who’ve passed me calls. I know them by name now.
How did you come to work with Back Office Betties?
I talked to New York State Bar nation almost back-labor labor providers they used. Back Office Betties was one of their recommendations.
What are you approach expents (if diclosed)?
I bestow almost $3,000 per year.
What is the terminal result of working with Back Office Betties?
The union began in September 2017 and is ongoing.
Results achieved
Are there any measureable or plum results?
Back Office Betties is the face of my organisation: they’re the leading nation that a new client talks to. People ponder their team is a receptionist in my labor. I’ve never had an effect where someone didn’t end up hiring me owing of their interaction with the Back Office Betties team.
How did Back Office Betties accomplish from a project treatment standpoint?
Anytime they adjoin with me, they send me a feedback response. They frequently ask where they can better, and I can never ponder of anything. Whenever I touch them, they’re on it right away and work on it until it’s resolved and I’m lucky.
Occasionally, something happens and they miss a piece of information in a interaction. I can only ponder of two times of that happening in the past two years, they’re veritably excellentionists.
What is (from your point of view) the key factor to pay observation while intercourse with Back Office Betties?
I’ve never had a client labor experience like the one they’ve given me. If I ever need anything, they bend over backward to help me get it.
The team is individualable and never in a rush. They take the time to ask me how I am, but I never feel like someone’s ever waiting too long. They’ve also been astounding as far as remembering I’m a client. For the leading year anniversary of when we began working unitedly, I got a package of cookies from Back Office Betties thanking me for being a client.
Recently, I had been on the phone with one of their team members and mentioned that I was veritably ill. A week later, I got a package of frozen chicken noodle soup with cookies and biscuits from a professional organisation. That was astoundingly careful.
What aspects of their work would you like to get betterd?
That’s a hard question to reply owing I can’t ponder of anything.
Do you have any advice for possible clients?
Have a good converse almost what you need for your business and what your expectations are. They’ve always responded to any questions I’ve had.