General IT Services for High-End Carpet Company
Please find under a summary covering project details and feedback. The innate facts are kept as they are, private information is amended.
Introductory information
A fast induction on the buyer’s organisation
I’m one of the owners of a organisation that sells high-end carpets to the inside design trade aggregation.
Desired goal
What challenge were you trying to address with Bit by Bit Computer Consultants?
We needed measure computer help and support.
Provided solution
What particular tasks were Bit by Bit Computer Consultants responsible for?
Essentially, they work to fix that our computers are working correctly and interacting with our copier. In their work, they’ve set up new computers on-website. Though, they typically work remotely while troubleshooting for us. For entreaty, they can help us connect to blocked terminals without being straightly in our service with us. They address tickets as we need help.
Was there a dedicated team?
We work with almost three nation, including Michael (Senior Technician, Bit by Bit Computer Consultants) who acts as our main point of touch.
How did you come to work with Bit by Bit Computer Consultants?
Our antecedent financial servicer had worked with them successfully precedently. They recommended them.
What are you approach expents (if diclosed)?
We bestow almost $15,000 each year with them.
What is the terminal result of working with Bit by Bit Computer Consultants?
We began working with them in May 2014, and they’re quiet our ongoing associate.
Results achieved
Are there any measureable or plum results?
It’s pretty straightadvanced. We touch them when we have an effect, and they explain the issue. Then we can move advanced with our work.
How did Bit by Bit Computer Consultants accomplish from a project treatment standpoint?
They interacted well with us throughout, meeting any deadlines we’ve set.
What is (from your point of view) the key factor to pay observation while intercourse with Bit by Bit Computer Consultants?
They’re very easy to work with, making possiblely daunting issues less intimidating. They work through effects with us fairly easily.
What aspects of their work would you like to get improved?
I can’t ponder of anything expressive. We recently had a meeting to debate practicable changes to our running support construction. It would be big if they proactively offered those sorts of meetings on an annual basis.
Do you have any advice for possible clients?
Be forthcoming with your needs and attend creating a schedule for customary reviews as the organisation grows.